Sr. Product Operations Analyst

1 Day ago • 3-5 Years

Job Summary

Job Description

The Sr. Product Operations Analyst will be responsible for various product operations, including addressing customer issues, analyzing data, improving and managing product processes, and supporting product launches. The role involves close collaboration with Product teams and stakeholders from R&D, Risk, Legal & Compliance, Business Operations, Partners/Vendors, Marketing, and Bank Partners. Key responsibilities include handling customer escalations and bugs, monitoring and analyzing product data, managing product operations, driving process improvements, and supporting product launches. The analyst will be expected to identify solutions, implement fixes, build dashboards, and coordinate with various teams to ensure smooth execution.
Must have:
  • 3-5+ years experience in a production operations role
  • Expert in SQL
  • Strong technical knowledge of product and technology tools
  • Strong project management skills
  • Exceptional communication and organizational skills
  • B.S., B.E. in physics, computer science, engineering, or related field
Good to have:
  • Experience and familiarity with U.S. payments (ACH, Checks, Wires, etc)
Perks:
  • Excellent group health coverage and life insurance
  • Stock options
  • Hybrid work model
  • Meal allowance
  • Transportation assistance (terms and conditions apply)
  • Generous paid time off plan, Holidays
  • Company-sponsored mental health benefits
  • Financial advisory services for both short- and long-term goals
  • Learning and development opportunities to support career growth
  • Community-based volunteering opportunities

Job Details

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

This is a hybrid roleAt Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.

ABOUT THE ROLE:

Bluevine is looking for an experienced Product Operations Analyst who will assist with various product operations, including handling customer issues, analyzing data, improving and managing product processes, and supporting product launches. This role will work closely with Product and require collaboration across a broad range of internal and external stakeholders, including Product, R&D, Risk, Legal & Compliance Support, Business Operations, Partners/ Vendors, Marketing, Bank Partners, and others.

WHAT YOU’LL DO:

  • Handling customer escalations/ bugs: Coordinate with support, Sales, AMs, and other stakeholders to document, prioritize, triage and deep-dive into root cause for bugs and customer escalations. Identify appropriate solutions and implement the fix by coordinating with product managers, engineering, and partners/ vendors (if needed). 
  • Monitoring, analyzing & reporting data: Build dashboards and analyze product data to identify trends or issues and provide recommendations to improve the product performance/ customer experience.
  • Handling Product Operations: Efficiently manage various operations in the product organization. This includes (but is not limited to) tracking usage and re-orders with vendors, coordinating and managing certain manual processes, and assisting in the quarterly planning processes. 
  • Driving process Improvements: Continuously evaluate and enhance product operations processes to improve efficiency and throughput and ensure smooth execution across teams.
  • Supporting product launches: Work closely with PMs and stakeholders to assist with product launch-related activities. This includes working with support for product documentation and support articles, building dashboards for tracking product performance and usage, and project coordination.

WHAT WE LOOK FOR:

  • 3-5+ years experience in a production operations role in a fast-paced technology company
  • Experience and familiarity with U.S. payments (ACH, Checks, Wires, etc) are a big plus
  • Advanced analytical and data skills. Must be an expert in SQL 
  • Strong technical knowledge and experience with product and technology tools such as Postman, MixPanel, Pendo, Metabase, Tableau
  • A problem solver who isn’t afraid to ask questions, learn quickly and find creative solutions to tough problems
  • Strong project management skills
  • A keen eye for details
  • Exceptional communication and organizational skills, with the ability to adapt, collaborate and build credibility with a diverse group of technical and non-technical stakeholders at all levels
  • A self-starter with a strong bias to action
  • Must be able to work independently with minimal supervision from manager
  • B.S., B.E. in physics, computer science, engineering, or related field

Benefits & Perks

  • Excellent group health coverage and life insurance
  • Stock options
  • Hybrid work model
  • Meal allowance
  • Transportation assistance (terms and conditions apply)
  • Generous paid time off plan, Holidays
  • Company-sponsored mental health benefits
  • Financial advisory services for both short- and long-term goals
  • Learning and development opportunities to support career growth
  • Community-based volunteering opportunities

 

 

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About The Company

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.As a dynamic company with massive potential, we’re backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success.

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

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