Team Lead (Store Supervisor)

undefined ago • 1-2 Years • ~ $41,600 PA

Job Summary

Job Description

Activate is a technology company building interactive gaming facilities. The Team Lead works under the Store Leader, ensuring positive customer experiences and overseeing staff. Responsibilities include leading by example, managing customer and store operations, people leadership, and maintenance/inventory. This full-time position requires 1-2 years of experience, proficiency in MS Office, customer relations, and hand/power tools. The role involves working various shifts, including days, evenings, and weekends.
Must have:
  • Ensure customers receive a positive experience during their visit
  • Oversee all staff on shift, providing guidance and assistance
  • Lead by example, model behaviours around attendance, attitude, and attention to detail
  • Answer phones and emails, capitalize opportunities to accommodate customer needs
  • Troubleshoot challenges around bookings to secure them
  • Perform overrides at check-in, complete daily cash out sheets accurately
  • Create and receive invoices, and take payments
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effectively communicate facility status to team and customers
  • Be aware of all Activate Programs and ensure compliance
  • Train new employees, lead with knowledge, maintain focus on customer success
  • Coach and foster relationships with customers, employees, and management
  • Oversee staff and delegate tasks, supporting them throughout the shift
  • Facilitate solution-minded processes for customer questions, complaints, and issues
  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for maintenance, merchandise, and vending products
  • Identify maintenance needs and work with Store Leader on provisioning appointments
Good to have:
  • Previous experience overseeing a team of 10+ is an asset
Perks:
  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

Job Details

Enter the Game

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our store located at 2550 Quance St.

The Duties and Responsibilities:

Customer and Store Operations

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

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