Technical Account Manager

Opportunity

Airbyte’s Technical Account Managers play a crucial role by providing proactive technical guidance to ensure customers are able to realize the full value Airbyte can provide their organization. Technical Account Managers collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert and help customers speed deployments and accelerate return on investment and expansion.

Airbyte TAMs work on all products and partner with AEs, SEs, Support and Product to make the customer successful.

What You’ll Do:

• Provide technical guidance on custom integrations, helping customers identify and mitigate risks in their technical approaches
• Create strong technical customer relationships at all levels; advocate their needs
• Consult on the Airbyte product to deliver customer outcomes: from onboarding to active deployments to ongoing checkins and as needed escalations
• Own a book of business of key Mid Market customers 
• Support renewal activities by identifying customers at risk and working with sales team on mitigation plans
• Create strong internal relationships and deliver feedback to engineering and product teams for future products and offerings.

What You’ll Need

• 3+ years of technology implementation, technical consulting or dedicated technical support
• 3+ years in a customer-facing technical role, preferably with a SaaS B2B company
• Demonstrated ability to independently manage customer relationships and develop strategies to drive success with new technologies
• Excellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholders
• Working knowledge of Kubernetes, Terraform, and other DevOps automation tools.
• Ability to write and maintain code in at least one modern scripting language (e.g., Python, Node.js, Bash).
• Sales Engineering experience a plus
• Technical writing experience a plus

Location

Salary

• $125,000 - $145,000 Base + Variable + a generous equity package, and benefits listed below for the US Market.

We Provide 

The benefits listed below are for U.S. employees.

• Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
• Unlimited paid time off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
• Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
• Sponsored travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in-between to allow you to collaborate with your team in person on a regular basis.
• Open book policy - we will pay for books you purchase for your professional and career development. 
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company. 
• Competitive benefits package for employees - including:
  • Blue Shield or Kaiser Medical Insurance 
    • Airbyte covers 100% for both employees and dependents
  • Dental (including child & adult ortho) & Vision Insurance
    • Airbyte covers 100% for both employees and dependents
  • Life and AD&D Insurance
    • Airbyte covers 100% for employees
  • Short-term Disability Insurance 
    • Airbyte covers 100% for employees 
  • Long-term Disability Insurance
    • Airbyte covers 100% for employees
• Healthcare insurance stipend - for those outside the U.S. whose countries do not provide it for free.
• 401k - for U.S. based employees.
• FSA - flexible spending account for U.S. based employees.
• Work visas - we currently sponsor H1B transfers, TN visas, and green cards. All other visa requests will be discussed on a case by case basis to determine if we can sponsor.

Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.