Technical Account Manager

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Currently, we are looking for a Technical Account Manager. The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Based in Rome (Work from Home combined with face-to-face customer visits)

Your tasks will include:

• Provide input to the writing of proposals and Statements of Work 

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

• Assist with assessment and design of solutions as well as post-installation issues

• Assist with Veeam Software solution implementation effort estimation 

• Create white papers, solutions guides, best practices, custom documentation, etc. 

• Deliver onsite knowledge transfer on Veeam Software solutions

• Document configuration and completed activities 

• Analyse installed environments and guide optimal Veeam Software configurations 

• Facilitate communication between client and Veeam support 

• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

• Provide input for improvement of process and documentation 

• Overnight travel to meet company goals and objectives 

What we expect from you: 

• VMware VCP, Microsoft MCSE or equivalent experience 

• Prince 2, ITIL, PMP,  or equivalent experience 

• Bachelor’s Degree in technology required (A combination of education and experience will be considered) 

• Hands-on experience with Veeam’s Core products 

• Proven Consulting and Project Management  experience 

• Excellent communication, interpersonal and relationship-building skills 

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

• Experience with Data Management, Data Protection, Data Analytics 

• Extensive experience with Data Center, Business Continuity and Operating Systems 

• Experience successfully managing multiple simultaneous projects and accounts 

• Working knowledge of Cloud technologies, capabilities, and protocols 

• Business proficient in Italian and English 

We offer : 

• Modern, energetic working environment 

• Opportunities for professional growth and promotion 

• Salary ranges depending on skills and expertise 

• Flexible working hours 

Please note: If the applicant is permanently located outside of Italy, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Italy. #LI-JK1