Technical Operations Lead, gTech Analytics, Products and Tools
Job Summary
Job Description
The Technical Operations Lead at Google's gTech Analytics, Products, and Tools team within the Operations Enablement (OE) group is responsible for supporting the success of the PSO TechOps organization. This role focuses on assessing and establishing process stability, efficiency, and scalability through automation, tooling, and reporting. Key responsibilities include partnering with vendors to identify and document workflows for vendorization; ideating and scaling solutions to improve operational efficiency and customer experience; contributing to the tracking and analysis of operational characteristics to identify improvement opportunities; providing feedback to service providers and internal stakeholders; implementing process improvements; and defining and implementing workflow efficiency scoring frameworks. The ideal candidate will have experience in technical project management, cross-functional team leadership, and a strong understanding of enterprise support systems within the technology industry.
Must have:
- Bachelor's degree or equivalent experience
- 2+ years in technical project management or customer-facing role
- 2+ years leading cross-functional teams
- Experience with enterprise support systems
- Excellent communication and project management skills
Good to have:
- Ability to influence clients and partners
- Experience setting SLAs
- Ability to design and execute automation processes
- Strong relationship building and negotiation skills
2 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- 2 years of experience operating within and leading cross-functional teams (e.g., engineering, product management, business, implementation).
Preferred qualifications:
- Experience with enterprise support systems in the technology industry.
- Ability to partner with and influence clients, partners or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-motivated approach.
- Ability to identify when a process would be better served if it were done automatically, as well as the design and execution of such processes. This also includes recognizing when it remains more cost-efficient not to automate (i.e. avoiding too-early optimization).
- Excellent relationship building, collaboration, negotiation, communication, project management and investigative skills.
About the job
The Operations Enablement (OE) team in Platforms, Solutions Operations (PSO) is a horizontal, scaled operations function responsible for supporting the success of the PSO TechOps organization. OE assesses and establishes process stability, efficiency, and scalability of TechOps and PSO processes through automation, tooling, reporting, and partnering with extended technical operations teams.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Partner with vendor manager and teams to identify and document workflows suitable for vendorization project scoping, execution, and management, ensuring they can scale efficiently through automation.
- Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings).
- Make contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedure.
- Provide feedback to service providers and internal Google stakeholders on how processes may be improved to simplify workflows and scale the operation with guidance. Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with guidance. Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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