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Technical Solutions Engineer, Cloud Infrastructure Compute

Technical Solutions Engineer, Cloud Infrastructure Compute

1 Month ago • 4 Years + • DevOps • Undisclosed

About the job

9 skills required for this role

Add these skills to join the top 1% applicants for this job

kubernetes

unix

sql

linux

google-cloud-platform

-sap

oracle

networking

cross-functional

Job Description

The Technical Solutions Engineer, Cloud Infrastructure Compute at Google Cloud will manage customer problems through diagnosis and resolution, utilizing new investigation tools to boost productivity. You'll develop a deep understanding of Google's product technology and architectures, troubleshooting and identifying root causes for customer issues. This role involves consulting internal stakeholders (engineering, sales, customer orgs) to overcome technical deployment hurdles and improve Google Cloud. Collaboration with product and engineering teams to enhance products, and interaction with Site Reliability Engineering (SRE) teams to improve production is also expected. Responsibilities include diagnosing and resolving customer issues on GCP products, understanding Google's product technology and architectures, acting as a consultant for internal stakeholders, and working with multiple teams to improve products and production. Availability for non-standard work hours, including weekends, is required.

Must have:

Bachelor's degree in STEM or equivalent
4+ years experience in Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP
4+ years coding or system design experience
Troubleshooting and customer advocacy skills
Manage customer issues, diagnose and resolve problems

Good to have:

Kubernetes experience
System virtualization, on-premise/hybrid cloud computing
Cloud identity and security, monitoring, logging, storage
SQL database administration
Google App Engine, open source software, cloud networking, distributed computing
Linux/Unix or Windows systems knowledge

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.

Preferred qualifications:

Experience with Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Knowledge of Linux/Unix or Windows systems.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problem through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work with multiple product and engineering teams to find ways to improve the product, and interact with Site Reliability Engineering (SRE) teams to drive production.
Be available for non-standard work hours or shifts which may include weekend.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.