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Trading Support

Metro Manila, Philippines (On-site)

Trading Support

3 Months ago • All levels • Customer Service

About the job

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communication

Job Description

Trading Support role requires sports gaming experience, strong analytical skills, and excellent communication for handling player queries and ensuring smooth trading operations.

Must have:

Sports Gaming
Analytical Skills
Customer Support
Communication Skills

Good to have:

Sports Betting
Data Verification
Game Monitoring
Shifting Schedules

Perks:

Welcoming Culture
Rewarding Work

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Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary:

The Trading Support team is responsible for providing support on trading-related concerns and issues. The ideal candidate will have a passion for sports, an analytical mind, and the ability to work well under pressure.

Key Responsibilities:

Handles day-to-day players’ trading-related queries through Zendesk and ensures efficiency.
Manual correction of settlement in connection to client complains
Data verification is done using different sources to check game/player statistics.
Monitoring game schedules and results (US Sports especially).
Work closely with other Operations teams to ensure that any trading-related concerns are addressed
Provide excellent customer service to clients and respond to any inquiries or concerns promptly

Qualifications:

Experience in sports gaming and betting
Passion for sports and a good understanding of various sports and their rules
Knowledge of sports betting markets and betting odds
Ability to work well under pressure
Excellent communication and interpersonal skills
Experience in customer support
Ability to work independently and remotely
Willing to work on shifting the schedule

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.

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About The Company

Fliff Inc

32 Active Jobs

Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.

By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.