Account Manager

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role Overview

We're in need of an Account Manager to support our PR agency in London - Indigo Pearl. This is an officer level role (individual contributor) and will not involve people management. This will focus more on the admin side rather than client management.

• Collaborate with your team leader to bring asset/code distribution campaigns from initial planning stages all the way through to delivery.
• Ensure all releases adhere to specified embargo information.
• Develop strong relationships with clients.
• Managing content on behalf of clients, ensuring that all information is organised and presentable. 
• Strong, reliable support over both virtual and in-person events including preview tours/events, tradeshows and launch events
• Ensure work meets PXN’s quality standards
• Confidently present plans and ideas 
• Work seamlessly with team members across multiple offices and time zones
• Collaborate with team to contribute to the culture and always help improve the agency

Some of the qualities of that we are looking for: 

• Inquisitive about games and wider media.
• Able to work well as part of a team.
• Reactive and able to juggle priorities confidently.
• An effective communicator.
• Considerate and kind.
• Always willing to learn and grow.
• A great time keeper.
• Motivated and goal orientated.
• Brings honesty and consistency to their work.

Requirements

• 1-2 years experience in a fast paced agency environment, ideally working with clients/companies in video games, entertainment, consumer tech or digital lifestyle; agency experience a plus  
• Experience working on sensitive announcements, managing content ahead of embargo and organising release.
• Able to establish strong and friendly relationships with clients
• A firm understanding of email etiquette with a solid foundation in grammar
• Experience working over busy event periods
• Strong project management skills and confident juggling multiple deadlines
• This role will support UK stakeholders so working on mid-shift is required (3pm-12mn, 4pm-1am depending on DST schedules)
• Role offers a WFH setup, however, all team members are still expected to report onsite depending on business needs (client visits, company events, or any kind of project needs that would require you to go to the office)

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid