Chief Operating Officer (COO) - US or UK based

Description

• Lead and optimize the company's global operations, ensuring the effective and efficient delivery of SAP solutions implementation services and support/management services across multiple regions.
• Develop and implement operational strategies, processes, and policies that align with the company’s business objectives and growth goals.
• Oversee day-to-day operations, ensuring smooth cross-functional collaboration and continuous improvement in operational workflows.

• Lead, mentor, and manage a diverse, high-performing team across multiple time zones, fostering a culture of accountability, innovation, and collaboration.
• Ensure teams are aligned with the company's strategic objectives and equipped with the resources to achieve operational targets.
• Build and maintain strong relationships with key stakeholders, including department heads, clients, and partners across various regions.

• Partner with the CEO and executive leadership team to shape the company’s vision, mission, and strategic direction.
• Drive the execution of the company’s growth strategy, focusing on operational scalability, client satisfaction, and market expansion.
• Analyze and report on key performance metrics, identifying areas for improvement and developing actionable plans for enhanced operational efficiency.

• Collaborate with CFO to develop and manage the operational budget, ensuring optimal resource allocation across global teams and projects.
• Identify cost-saving opportunities while maintaining a high level of service quality and client satisfaction.
• Monitor financial performance of project and services contracts and ensure profitability through effective operational management.

• Collaborate with delivery, sales and business development teams to ensure successful implementation and ongoing support of SAP solutions for clients worldwide.
• Foster strong relationships with key clients, ensuring that expectations are met and exceeded in terms of quality, delivery timelines, and support.
• Work closely with partners, vendors, and third-party service providers to ensure seamless project delivery and support.
• Scrutinize proposed solutions in sales proposals to ensure alignment with company standards, client requirements, and legal compliance

• Oversee the identification, mitigation, and management of operational risks, ensuring compliance with relevant industry regulations and standards.
• Stay up to date with changes in global regulations and best practices related to SAP technologies, ensuring the company remains compliant and competitive.

• Champion the use of new technologies and process improvements to enhance operational efficiency, reduce costs, and improve the client experience.
• Identify and implement best practices in project management, service delivery, and customer support.
• Encourage a culture of continuous learning, innovation, and agility within the global operations team.

• Minimum of 10 years of experience in senior operations management roles, with at least 5 years in the ERP implementation services industry (ideally SAP services).
• Proven experience managing global service delivery and operations teams across multiple time zones.
• Strong track record of driving operational improvements and managing large-scale, cross-functional projects.

• Exceptional leadership and people management skills, with the ability to inspire, mentor, and manage teams in a remote and geographically dispersed environment.
• Excellent strategic thinking and problem-solving capabilities.
• Strong financial acumen with the ability to manage budgets and make data-driven decisions.
• In-depth understanding of SAP solutions, enterprise technology ecosystems, and service delivery models.
• Expertise in risk management, compliance, and operational efficiency.
• Outstanding communication skills, with the ability to collaborate effectively with stakeholders at all levels, both internally and externally.
• High level of cultural awareness and the ability to work effectively across diverse global markets and teams.

• Ability to work across time zones, with occasional travel to global offices and client sites as needed.
• Proficiency in SAP systems.
• Proficiency in tools and systems (Financial, Human Resources, Service Delivery and Resource Management) for managing large professional services organizations.
• Experience with end-to-end process of mergers, acquisitions, and divestitures, including due diligence, financial analysis, and deal structuring.

• Visionary leader with a deep understanding of the global technology landscape.
• Strong operational mindset with a results-driven approach.
• Excellent interpersonal skills with the ability to navigate complex stakeholder relationships.
• Ability to thrive in a fast-paced, dynamic environment.
• A passion for innovation, operational excellence, and delivering excellent customer experiences.

• Work in a dynamic, collaborative environment with a diverse, international team.
• Competitive salary and benefits package.
• Flexible working arrangements with the opportunity to make a significant impact on the company’s growth and success.