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Cloud Technical Solutions Engineer, Google Workspace (English, Japanese)

Cloud Technical Solutions Engineer, Google Workspace (English, Japanese)

1 Hour ago • 4 Years + • DevOps

About the job

Summary

The Google Cloud team helps companies, schools, and government seamlessly switch to Google products and provides ongoing support. As a Cloud Technical Solutions Engineer, you'll troubleshoot technical issues, advocate for customer needs, and demonstrate how Google Workspace enhances productivity and collaboration. This customer-facing role requires fluent English and Japanese communication, working closely with internal teams (web developers, system administrators) and diverse international clientele. Responsibilities include diagnosing and resolving customer issues, understanding Google's product architecture, acting as a technical consultant for internal stakeholders, providing 24/7 support (potentially involving non-standard hours), and advocating for customer needs with cross-functional teams. The goal is to improve Google Cloud's performance and customer satisfaction.

15 skills required for this role

Test your skills to join the top 1% applicants for this job

networking

cross-functional

java

shell

html

javascript

cpp

kubernetes

python

perl

dns

oauth

communication

-sap

oracle

Must have:

Bachelor's degree in STEM or equivalent experience
4+ years coding experience (Java, C++, Python, etc.)
4+ years experience with Web Tech, Data/Big Data, etc.
Fluent English and Japanese communication
Troubleshooting and problem-solving skills
Customer advocacy

Good to have:

Experience with large distributed systems
Experience managing hosted services/SaaS
Understanding of internet technologies (HTTP, DNS, SMTP, etc.)

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Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Perl, or JavaScript) or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Ability to communicate in English and Japanese fluently as this is a customer-facing role that requires interactions in Japanese and English with local and international stakeholders.

Preferred qualifications:

Experience designing or managing large distributed systems.
Experience managing hosted services/SaaS.
Experience advocating for customers' needs.
Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), identity (e.g., AD, SSO, OAuth, AuthSub), or HTML5.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for quicker identification and resolution of future issues.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams such as Product Management or Software Engineering.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.