Collections Analyst

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the team

Do you have a passion for numbers? Our Finance and Accounting team is dedicated to solving business-critical problems while adapting to our massive growth.

Dialpad’s Collections Analyst will review customer aging reports to follow up on collecting payments from delinquent accounts, prepare statements and account reconciliations to mitigate risks, minimize bad debt exposure and support client relationships to  resolve collections related inquiries, as well as, applying cash receipts against open invoice balances.  In this role, you’ll combine your analytical skills with your collections experience to help increase our collections and reduce overdue balances.

Dialpad’s collections team plays an essential role in monitoring customer accounts, following up with their A/P departments on delayed payments and other challenges that create friction for customer payments.  This team collaborates closely with a variety of other departments across the company  to provide financial insights - helping our company operate with frugality.

Your role

As a Collections Analyst, you’ll own your customer account portfolio and help us to achieve our company financial goals. You’ll work closely with the billing, revenue, orders, and customer success teams to review each account to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments.  You’ll also help create and implement new processes to improve our collections strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment.

What you’ll do

•       You will monitor your portfolio of customer accounts for non-payments, delayed payments, and other irregularities.
•       You will be our technical expert for all queries regarding customer payments and incoming collections on your portfolio.
•       You will be able to provide the organization with in-depth collections and cash analysis for your portfolio.
•       You will partner with Customer Success, Billing & Management teams to appropriately escalate collection issues related to services, contracts, billing disputes, or customer financial concerns.
•       You will help to create and implement new processes to improve our collections strategies.
•       You will provide recommendations for process improvements or system integrations that can help streamline analysis.
•       You will assist with the implementation of new software to drive collection & cash improvements.
•       Applies payments initiated through lockbox, ACH, and wire to respective customer accounts.
•       Posts adjustments to respective customer accounts.
•       Managing invoice disputes in accounts receivable.

Skills you’ll bring

• 2+ years Collection experience in a fast-pace high-growth environment, preferably SaaS company.
• Business or accounting related degree or diploma.
• Fast learner & self-starter with a problem-solving mentality ready to roll up their sleeves and figure out new challenges.
• Accounting software experience including the accounts receivables and cash modules.
• Meticulous attention to detail.
• Strong written and verbal communication skills.
• Intermediate Excel skills (lookups, pivots).
• Ability to work independently and prioritize multiple projects effectively.
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
• Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.  
• Excellent internet connectivity required.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.