Search Operations Team Lead - Philippines

5 Months ago • 3-5 Years • Operations

Job Summary

Job Description

As the Search Operations Team Lead in the Philippines, you will lead, manage, recruit, and develop a local search operation team. Your responsibilities include optimizing workflow, establishing SOPs, analyzing data, and implementing localized policies to ensure productivity, quality, and efficiency goals are met. You will work closely with cross-functional teams to optimize search strategies and improve user experience.
Must have:
  • 3+ years' experience in quality management
  • 2+ years' experience as Team Lead
  • Strong communication skills in English and Tagalog
  • Strong attention to detail
  • Ability to work independently
Good to have:
  • Knowledge of Search Engineering
  • Understanding of online safety and privacy
  • Interpersonal skills, training, and coaching skills
  • Experience working with cross-functional teams across different countries

Job Details

Responsibilities
About us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance. ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies. About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About the team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. What will I be doing? - You will lead, manage, recruit & develop the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work. - You will continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize the quality process to ensure productivity, quality, and efficiency goals can be met. - You will lead the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies. - You will lead the team to establish and maintain search strategy evaluation criteria, provide professional suggestions for the optimization of evaluation criteria. - You are responsible for managing various operation projects with the different operation specialists and providing the results in line with expectations. - You will cooperate with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
Qualifications
What should I bring with me? Minimum Qualifications: - Bachelor's Degree or equivalent education/experience - 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus - Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.] - Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Tagalog) - Strong attention to details and ability to work independently Preferred Qualifications: - General knowledge about Search Engineering/Search engines and Search related strategies. - Deep understanding of online safety, privacy, and expression issues - Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills - Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

ByteDance - Central Strategy and Sales Policy Associate - Monetization Strategy & Operations

ByteDance

New York, New York, United States (On-Site)
4 Weeks ago
Egnyte - PLSQL/Celigo Integration Developer

Egnyte

India (Remote)
2 Weeks ago
Scientific Games  - Customer Success Specialist

Scientific Games

North Carolina, United States (On-Site)
5 Days ago
Riot Games - Manager, Service Reliability Analyst - Live Operations

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Zengame Technology - VIP User Operator

Zengame Technology

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
ByteDance - Destination Service Manager - EMEA

ByteDance

Dubai, Dubai, United Arab Emirates (On-Site)
1 Day ago
Sporty Group - Product Data Analyst

Sporty Group

(Remote)
9 Months ago
Playtika - LiveOps QA Specialist

Playtika

Poland (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Microsoft - Senior Data Engineer

Microsoft

Hyderabad, Telangana, India (On-Site)
1 Day ago
Milestone - Senior SQL Database Administrator

Milestone

Sofia, Sofia City Province, Bulgaria (Hybrid)
1 Month ago
Microsoft - Technical Product Manager, AI Multimodal

Microsoft

London, England, United Kingdom (On-Site)
1 Week ago
Google - Engineering Analyst Manager, Trust and Safety, Search Intelligence

Google

Mountain View, California, United States (On-Site)
1 Week ago
PwC - Senior Manager_Data Engineering_D&A_Advisory _Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
Google - Strategy and Operations Senior Analyst, GCAS GTM

Google

New York, New York, United States (On-Site)
1 Week ago
TiMi Studio Group - Data Analyst

TiMi Studio Group

Washington, United States (On-Site)
2 Weeks ago
Google - Software Engineer III, Infrastructure, Google Assistant

Google

Mountain View, California, United States (On-Site)
1 Week ago
Tencent - Data Science Intern (ML/AI)

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Google - Regional Strategy and Sales Operations Lead

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Pasig, Metro Manila, Philippines

Funguy Studio - Game Designer

Funguy Studio

Makati, Metro Manila, Philippines (On-Site)
8 Months ago
ByteDance - Seller Acquisition, Business Development, Lifestyle (Philippines E-Commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Week ago
Nagarro - Senior Staff Engineer, QA Manual

Nagarro

Philippines (Remote)
6 Months ago
Sovrun - Game Designer

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Sovrun - Candidate Engagement Specialist

Sovrun

Makati, Metro Manila, Philippines (Hybrid)
3 Weeks ago
PwC - Senior Associate - External Audit

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
PwC - Manager - AM

PwC

Makati, Metro Manila, Philippines (On-Site)
6 Months ago
ByteDance - Graduate Creator Management, Fashion (Philippines E-Commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Week ago
Team Liquid - Social Media Specialist

Team Liquid

Metro Manila, Philippines (Hybrid)
1 Week ago
ByteDance - Country Director, Financial Services - Global Payment (PH)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Operations Jobs

ESL FACEIT Group - EFG - Head of People Services

ESL FACEIT Group - EFG

(Remote)
3 Weeks ago
DraftKings - Operations Associate

DraftKings

Kansas City, Kansas, United States (On-Site)
1 Month ago
ION - IONA - Customer Support Representative

ION

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
Google - Risk and Compliance Senior Associate, Global Business Strategy and Operations

Google

Atlanta, Georgia, United States (On-Site)
6 Days ago
Quizizz - Customer Success Intern

Quizizz

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
Next Level Business Services - SCSM Engineer

Next Level Business Services

Redmond, Washington, United States (On-Site)
6 Months ago
ComeOn Group - Dutch Speaking Customer Experience Agent

ComeOn Group

Andalusia, Spain (Hybrid)
1 Month ago
Netflix - Senior Manager, Protective Services

Netflix

Los Angeles, California, United States (On-Site)
1 Week ago
Google - Senior Internal Controls Manager

Google

Toronto, Ontario, Canada (On-Site)
1 Week ago
Patreon - Creator Strategy & Operations Manager

Patreon

San Francisco, California, United States (Hybrid)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Where imagination meets innovation, delivering limitless gaming experiences.

Dublin, County Dublin, Ireland (On-Site)

London, England, United Kingdom (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

San Jose, California, United States (On-Site)

State Of São Paulo, Brazil (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by ByteDance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug