Search Operations Team Lead - Philippines

8 Months ago • 3-5 Years • Operations

Job Summary

Job Description

As the Search Operations Team Lead in the Philippines, you will lead, manage, recruit, and develop a local search operation team. Your responsibilities include optimizing workflow, establishing SOPs, analyzing data, and implementing localized policies to ensure productivity, quality, and efficiency goals are met. You will work closely with cross-functional teams to optimize search strategies and improve user experience.
Must have:
  • 3+ years' experience in quality management
  • 2+ years' experience as Team Lead
  • Strong communication skills in English and Tagalog
  • Strong attention to detail
  • Ability to work independently
Good to have:
  • Knowledge of Search Engineering
  • Understanding of online safety and privacy
  • Interpersonal skills, training, and coaching skills
  • Experience working with cross-functional teams across different countries

Job Details

Responsibilities
About us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance. ByteDance is a part of a global internet technology group operating a range of content platforms, including TikTok, that inform, educate, entertain and inspire people across languages, cultures and geographies. About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at ByteDance helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About the team The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. What will I be doing? - You will lead, manage, recruit & develop the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work. - You will continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize the quality process to ensure productivity, quality, and efficiency goals can be met. - You will lead the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies. - You will lead the team to establish and maintain search strategy evaluation criteria, provide professional suggestions for the optimization of evaluation criteria. - You are responsible for managing various operation projects with the different operation specialists and providing the results in line with expectations. - You will cooperate with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
Qualifications
What should I bring with me? Minimum Qualifications: - Bachelor's Degree or equivalent education/experience - 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus - Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.] - Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Tagalog) - Strong attention to details and ability to work independently Preferred Qualifications: - General knowledge about Search Engineering/Search engines and Search related strategies. - Deep understanding of online safety, privacy, and expression issues - Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills - Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Similar Jobs

Philips - Supply Planning Product Owner

Philips

Best, North Brabant, Netherlands (On-Site)
4 Weeks ago
Illumina - Senior Oncology Sales Specialist

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Maliyo Games - Game Designer

Maliyo Games

Nigeria (On-Site)
7 Months ago
PwC - Workivia Implementation Specialist

PwC

Johannesburg, Gauteng, South Africa (On-Site)
8 Months ago
Qualcomm - SoC Power/Performance Post-Si Validation & Emulation Engineer

Qualcomm

San Diego, California, United States (On-Site)
1 Month ago
Rockstar Games - Director of Security Operations

Rockstar Games

New York, New York, United States (On-Site)
3 Months ago
Accenture - Order to Cash Operations New Associate

Accenture

Bengaluru, Karnataka, India (On-Site)
1 Month ago
IGG - Regional Operations Manager

IGG

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
bytedance - Content Operations Manager (MX) - Vertical & Commercial

bytedance

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Falcon games - Game Operations

Falcon games

Hanoi, Vietnam (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

binance - Marketing Manager (Southeast Asia)

binance

Asia, Lima Region, Peru (On-Site)
1 Month ago
binance - Senior QA Engineer (Collaboration Suite)

binance

Taipei City, Taiwan (On-Site)
2 Months ago
Toast - Senior HRIS Analyst

Toast

Chennai, Tamil Nadu, India (Hybrid)
2 Weeks ago
Apexon - Data Engineer

Apexon

Sunderland, England, United Kingdom (On-Site)
4 Months ago
Absurd Ventures - Lead Cinematic Designer

Absurd Ventures

Santa Monica, California, United States (On-Site)
1 Month ago
The Rank Group - Electronic Gaming Host

The Rank Group

Manchester, England, United Kingdom (On-Site)
6 Months ago
WebFX - Junior Talent Acquisition Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
3 Months ago
Sprinkler - Lead Technical Success Manager

Sprinkler

Maharashtra, India (Remote)
2 Months ago
The Walt Disney Company - Manager, Software Engineer - Video Playback

The Walt Disney Company

New York, New York, United States (On-Site)
5 Months ago
Riot Games - Senior VFX Artist - VALORANT, Expressions

Riot Games

Mercer Island, Washington, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Pasig, Metro Manila, Philippines

Simcorp - Senior IT Internal Auditor

Simcorp

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
Coda - Senior/Staff Software Engineer

Coda

Manila, Metro Manila, Philippines (Remote)
1 Year ago
PwC - Administrative Assistant

PwC

Pasig, Metro Manila, Philippines (On-Site)
8 Months ago
Power Integrations - Senior IC Layout Designer

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
4 Months ago
Nice - Reporting Analyst

Nice

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Coda - Marketing Manager, B2B

Coda

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
PwC - External Audit Senior Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
9 Months ago
ISS Stoxx - Junior Data Analyst (Data Collection and Verification)

ISS Stoxx

Makati City, Metro Manila, Philippines (On-Site)
1 Month ago
ISS Stoxx - ESG Data Analyst (ESG Newsroom)

ISS Stoxx

Makati City, Metro Manila, Philippines (On-Site)
2 Months ago
Amber - QA Project Manager

Amber

Manila, Metro Manila, Philippines (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

binance - Wallet Operations Specialist

binance

Taipei City, Taiwan (Remote)
2 Months ago
The Walt Disney Company - Automation Operator

The Walt Disney Company

(On-Site)
3 Months ago
Razer - Operations - Support 3

Razer

Temecula, California, United States (On-Site)
1 Month ago
ZeptoLab - Senior People Operations Partner

ZeptoLab

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Perplexity - User Operations Generalist

Perplexity

New York, United States (On-Site)
1 Month ago
NinjaVan - Deputy Head of Operations (Sortation)

NinjaVan

Makati City, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Accenture - Procure to Pay Operations Specialist

Accenture

Gurugram, Haryana, India (On-Site)
1 Month ago
NXP - Senior Operator Industrial Installations

NXP

Nijmegen, Gelderland, Netherlands (On-Site)
1 Month ago
GoTo Group - Area Operations Staff

GoTo Group

Banjarmasin, South Kalimantan, Indonesia (On-Site)
2 Weeks ago
UPF Industries  - Machine operator I

UPF Industries

Butner, North Carolina, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

Seattle, Washington, United States (On-Site)

Seattle, Washington, United States (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by bytedance

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug