CSM Growth Lead

Looking for an exciting opportunity to be part of a team that is revolutionising the medical industry? Look no further than FundamentalVR! As a global pioneer in immersive VR surgical skills training and performance data, we are changing the way surgeons are trained and lowering the surgical risk to patients with our patented HapticVRTM technology.

With our unique hardware-agnostic platform, surgeons can be trained in any setting, at any time, anywhere in the world, without the need for costly and resource-intensive wet labs, animal testing, or cadavers. Join us at FundamentalVR and be part of the future of medical training and patient care!

About The Role

We are looking for experienced and enthusiastic professionals to lead the client success and growth development team working with, retaining and increasing the value of our customer relationships. This key role will be responsible for the management and development of key strategic relationships with our existing customers. You and the team you will lead, will be working with strategic Life Science organisations across multiple time zones and geographical locations across the Medical Device and Pharma market as well as leveraging relationships within the HCP market and relevant professional bodies. 

Who You Are

• You understand what it means to work in a small focused team focused on driving customer success from projects and successful implementation
• Someone who can pivot and adjust to make things happen
• You like to do everything to a high standard but know when to be pragmatic
• You are highly collaborative
• Driven, focused and results orientated
• Able to give and take strategic guidance and turn this into executional approaches
• You are an excellent presenter and communicator both written and verbal
• Able to travel frequently including the USA
• Familiar and confident using technology

What You Will Do 

• Create and operate a world class customer success team (Client Success Managers CSMs) in both the US and UK. 
• Own a significant annual growth target ($$MM) for existing business and customers. 
• Build scalable strategies for the team to cross populate experience, build champions and drive our platform and service deeper into our customers organisations to increase the value of our customer engagements. 
• Identify with the CSM team areas of focused growth effort within each account. 
• Ensure each CSM has a focused account development plan with appropriate financial targets. 
• Drive, measure and report on customer health as well as vertical and horizontal penetration within strategic accounts.  
• Leverage the FVR medical board, professional relationships and KOLs to effectively drive growth and longevity in our customer engagements.
• Based from our London office you will lead and develop a culture of close team working in the office.
• Deliver accurate and timely reporting on all agreed KPIs using agreed systems in place. 

Essential Skills You Will Be Able To Demonstrate 

• Previous demonstrable success in customer relationship, sales or management in a professional services software or communications agency  environment 
• Experience and demonstrable success across the medical device or pharmaceutical market, ideally in simulation or technology is highly advantageous for this role. 
• Demonstrable experience and understanding of how training or technology can be applied to increase Life Science adoption in areas such as medical affairs and training, sales and marketing , internal effectiveness 
• Previous demonstrable experience of owning and exceeding financial account targets. 
• Demonstrable experience of developing successful relations at a variety of levels within organisations
• An understanding of the key organisations and influencers within our target market and accounts
• Can demonstrate examples of creating and leading strategic initiatives with positive organisational and sales impact
• Professional relationship, management and reporting skills.

What You Will Get

• A competitive salary with a sales/growth bonus
• The opportunity to travel internationally, particularly the USA (paid for by the business)
• 25 days holiday (including 3 between Xmas and New Year) + bank holidays + increasing by 1 day per year service
• AXA Health insurance
• Death in Service benefits
• WFH Benefit £250 per annum
• Unlimited drinks fridge in the office
• Discounts on retailers and gym memberships

Diversity Is Our Strength

FundamentalVR is an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of race, religion, colour, national origin, sex, disability or age.

At FundamentalVR, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. We pride ourselves on bringing the best medical training experiences to our clients around the world, and we know our company runs on the hard work and dedication of our passionate and creative employees.