Senior Channel & Merchant Success Specialist

7 Months ago • 1-2 Years • Business Development

Job Summary

Job Description

Razer is seeking a Senior Channel & Merchant Success Specialist to drive growth and satisfaction within their partner and merchant network. This role requires experience in the payment industry, strong analytical skills, and the ability to build and manage relationships with channel partners and merchants.
Must have:
  • Payment Processing
  • Merchant Services
  • Business Analysis
  • Relationship Building
Good to have:
  • Project Management
  • Cross-Functional
  • Market Analysis
  • Competitive Landscape
Perks:
  • Global Mission
  • Gamer-Centric Culture

Job Details

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Our payment company is seeking a Channel & Merchant Success Specialist to bolster our team, focusing on supporting our channel partnerships and ensuring merchant success. This role will play a crucial part in driving growth, retention, and satisfaction within our partner and merchant network. We are looking for an individual who is eager and passionate about the payment industry, and ready to contribute to our company's success.

Essential Duties and Responsibilities

1. Channel Expansion & Optimization

  • Identify, evaluate, and prioritize potential channel partners that align with the company's strategic objectives and market trends.
  • Develop a deep understanding of the channel partner’s businesses also the company new products/features, target markets, and their unique value propositions.
  • Build and maintain strong relationships with channel partners, including negotiation of commercial & contract terms, fostering ongoing collaboration.
  • Collaborate with cross-functional teams to create channel programs and initiatives to drive channel (payment method) engagement and sales growth.
  • Monitor and analyze channel performance metrics, identify areas for improvement, and implement corrective actions.
  • Assist with creating materials, presentations, and other guidelines to support sales efforts of channels, products/features.

2. Merchant Success Management

  • Develop and implement strategies to enhance merchant satisfaction and retention.
  • Build and maintain strong relationships with key merchants, understanding their needs and providing tailored solutions.
  • Analyze merchant performance metrics/trends and identify areas for improvement, offering strategic insights and recommendations for optimizing payment processes and driving revenue growth.
  • Coordinate with cross-functional teams to address merchant concerns and optimize their experience.

3. Business Partnership & Management

  • Nurture and maintain relationships with key partnerships, conduct regular business reviews with partners to assess performance, address issues, and identify new growth opportunities.
  • Foster ongoing collaboration with partners, including negotiation of contract terms, and ensuring partner satisfaction, etc.
  • Educate partners on product and channel trends to enhance their effectiveness in selling our offerings.

4. Market and Competitive Analysis

  • Stay informed about industry trends, market dynamics, and competitive landscape related to payment solutions and merchant services.
  • Conduct regular market and competitive analysis to identify emerging opportunities, threats, and areas for differentiation.
  • Utilize market insights to develop strategic recommendations and initiatives to strengthen our position in the market and drive business growth.

Pre-Requisites :

  • Candidate must be possess at least Bachelor’s Degree/ Advanced/ Higher/ Graduated Diploma in Computer Science/ Information Technology/Business Administration/Marketing or equivalent.

  • At least 1-2 year(s) of work experience in related Fintech field is required.

  • Strong understanding of payment processing technologies, merchant services, and industry best practices.

  • Candidates should have a background in Business Analysis or Business Intelligence, with strong analytical skills and experience in data-driven decision-making.

  • Ability to work independently and as part of a team in a fast-paced, dynamic environment and adapt to changing priorities.

  • Strong communication, presentation and interpersonal skills.

  • Experience in project management, reporting and cross-functional collaboration.

  • Analytical mindset, strategic thinking, and problem-solving skills.

Are you game?

Similar Jobs

PivotRoots - Executive - Operations

PivotRoots

Bengaluru, Karnataka, India (On-Site)
17 Hours ago
Santa Monica Studio - QA Senior Analyst

Santa Monica Studio

Los Angeles, California, United States (On-Site)
1 Month ago
Whoop - Senior Business Analyst (Product)

Whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
Google - Cloud BI Sales Specialist

Google

Dublin, County Dublin, Ireland (On-Site)
2 Days ago
ARHS - Senior IT Project Manager (EU Projects)

ARHS

Athens, Greece (On-Site)
1 Week ago
Epic Games - External Development Manager

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Week ago
ByteDance - Cloud Solution Architect, BytePlus - Malaysia

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Google - Senior Account Strategist, Mid-Market Sales

Google

Mountain View, California, United States (On-Site)
2 Days ago
Lionbridge Games - Enterprise Sales Director, Games

Lionbridge Games

(Remote)
2 Months ago
Google - gTech Ads Solutions Search Specialist (English, Japanese)

Google

Tokyo, Japan (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Santa Monica Studio - QA Lead

Santa Monica Studio

Los Angeles, California, United States (On-Site)
1 Month ago
Google - Program Manager, Business Operations Finance

Google

Atlanta, Georgia, United States (On-Site)
2 Days ago
Easygo - Senior Digital Product Analyst

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
Sigma Software - Data Engineer

Sigma Software

Lviv, Lviv Oblast, Ukraine (On-Site)
6 Months ago
Ubisoft - Application Specialist

Ubisoft

Saint-Mandé, Île-de-France, France (Hybrid)
1 Week ago
Trek - Business Analyst (BI)

Trek

Haryana, India (On-Site)
2 Months ago
PwC - Senior Associate_Azure Data Engineer_Data & Analytics_Advisory_PAN  India

PwC

Kolkata, West Bengal, India (On-Site)
7 Months ago
DWS Group - Data Scientist

DWS Group

Mumbai, Maharashtra, India (Hybrid)
5 Months ago
PwC - IN-Senior Associate_Big Data Engineer_Data & Analytics_Advisory_ PAN India

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Shah Alam, Selangor, Malaysia

PwC - Experienced Associate  - Business Restructuring Services  (Penang)

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
ByteDance - Datacenter Engineering (Facilities Management) - Infrastructure Engineering

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Power Integrations - Engineering Intern

Power Integrations

Penang, Malaysia (On-Site)
6 Months ago
Luxoft - Senior ETL Developer

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
ByteDance - Payroll Analyst - HR Operations - Malaysia

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
PwC - L3 SIEM (Security Information and Event Management) SME

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Tencent - Senior Product Solution Architect - Tencent Cloud EdgeOne

Tencent

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
ByteDance - Cloud Solution Architect, BytePlus - Malaysia

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Streamline Media Group  Inc  - Graphic Design Intern

Streamline Media Group Inc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Weeks ago
PwC - Valuation- Manager

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Google - Senior Advertising Solutions Architect

Google

Tokyo, Japan (On-Site)
2 Weeks ago
Tesla - Inside Sales Advisor

Tesla

Manchester, England, United Kingdom (On-Site)
2 Months ago
Saviynt - Federal Account Executive - DOD

Saviynt

(Remote)
6 Months ago
Tesla - Store Manager

Tesla

Stockholm, Stockholm County, Sweden (On-Site)
2 Months ago
ByteDance - Solutions Architect

ByteDance

Gurugram, Haryana, India (On-Site)
1 Month ago
Google - Technical Solutions Consultant

Google

Hyderabad, Telangana, India (On-Site)
2 Days ago
Google - Head of Music Partnerships, Artist and Label Relations

Google

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Interactive Brokers - Financial Sales Associate Trainee

Interactive Brokers

Greenwich, Connecticut, United States (On-Site)
6 Months ago
Barracuda Networks  Inc  - Associate Account Executive (Cyber Security, Sales, SMB)

Barracuda Networks Inc

Delhi, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tokyo, Japan (On-Site)

Tokyo, Japan (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

Singapore (On-Site)

Shah Alam, Selangor, Malaysia (On-Site)

Bangkok, Bangkok, Thailand (On-Site)

View All Jobs

Get notified when new jobs are added by Razer

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug