Customer Service Agent - SCM

KEY RESPONSIBILITIES

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

REQUIRED KNOWLEDGE & SKILLS

• Minimum 01 year of professional experience at Customer Service / Customer Experience or similar role(s)
• Experience in logistics industry is a big plus
• Bachelor’s degree level education in Business/Logistics or other relevant major(s)
• Languague: native Khmer, fluent English. Ability to communicate in Chinese is a big plus.
• Alignment with Maersk's values. Ardent desire to pursue a long-term career in transport and logistics.
• Customer-facing and interaction skills with high-level of customer orientation
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment, good influencing skills
• Well-organized when working under pressure
• Proactive and exhibits excellent problem-solving capabilities

#LI-NP1