Customer Service Agent

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Summary

This role is to ensure the smooth operational process and manage own customers' shipments. New incumbent needs to take ownership of the task assignment, monitoring, and proactively inform customers all related concerns on their shipments. He/she needs to build up the relationship with customers, understanding the needs of customers, understanding the internal products and procedures, and initiate new ideas to fix the process gap which may impact to customers.

Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

• Handing SCM shipments to ensure the cargoes will be moving smoothly

• Builds strong relationships with all stakeholders.

• Is responsible for customer satisfaction and has experience with customer interaction, owns all customer, resolve issues and facilitates their timely and effective.

• Understands customers' business drivers, needs and requirements.

• Handles incoming customer services queries, issues and exception management.

• May support the Customer Experience Partner and internal teams.

• Other tasks assigned by manager.

We Are Looking For

• Talent with relevant experience in the supply chain / logistics industry.

• Fresh graduate/ bachelor’s degree holder in logistics and supply chain or any discipline are welcome to apply.

• Comprehensive English communication, both verbal and written.

• Proficiency in Excel – pivot, Vlookup, conditional formatting, data validation, etc.

• Dynamic, outgoing, open-minded, highly committed and timely manner.

• Good in multitasking.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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