Director - Client Onboarding

The FINTECH arm of Nasdaq Technology is looking for a passionate leader to build and lead the Client Onboarding and Training team of Client Experience.

Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. In this role, you and your team will be instrumental in creating the first impression with clients/prospective clients. The earlier a client sees value, the stronger the relationship is.

The Client Onboarding Team of Client Experience is responsible for Business Configuration and Training services for Nasdaq’s clients. The team guides clients to configure their business rules in Nasdaq systems and support them through the whole delivery projects. Training will cover the functional usage of our systems and prepare clients for test activities in delivery projects and production. For this purpose, we facilitate, build, and develop training courses. We perform classroom training at customer locations as well as remote sessions.

Your responsibilities will be:  

• Recruit and lead a team of highly qualified professionals, manage their career and growth.
• Lead/facilitate workshops to demonstrate usage of our Trading, Clearing and Risk products and guide clients to configure their business rules in the systems.
• Lead design, development and maintenance of courses and training material for various products.
• Participate in requirements discussion and design studies for identifying scope of work for the team. 

We expect you to have:

• 15-20 years of overall experience, preferably in Financial Services.
• Ability to engage and collaborate closely with external clients and internal stakeholders.
• Proven track record of team leadership skills, preferably experience managing teams across locations.
• Ability to embrace sophisticated solutions and concepts and transform them into user-friendly material.
• Passion to leverage technology to transform and take the training/education services to the next level.
• Experience with Unix/Linux.

It would be great if you have:

• Experience working in Professional Services.
• Experience in presentations/public speaking.

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.