Technical Solutions Engineer, Infrastructure, Compute, Google Cloud
Job Summary
Job Description
- Bachelor's degree in STEM or equivalent experience
- 2+ years troubleshooting and customer advocacy
- Experience with programming/scripting languages
- System admin experience with Linux/Unix
- Fluent English communication
- Experience with computer networking and web technologies
- System virtualization, on-premise or hybrid cloud experience
- Cloud computing experience
- Experience with distributed systems
15 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
- System administrator level experience with Linux/Unix or operating systems.
- Ability to communicate in English fluently to interact with regional customers and stakeholders.
Preferred qualifications:
- 2 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
- Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing.
- Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
- Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work within a team of engineers/consultants that globally ensure 24-hour customer support.
- Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.
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