Electronic Gaming Host

3 Months ago • All levels

Job Summary

Job Description

As an Electronic Gaming Host at Grosvenor Casino, Soames, Manchester, you'll be the primary point of contact for electronic gaming customers, ensuring a welcoming and enjoyable experience. Responsibilities include learning regular customer preferences, tailoring experiences to individual needs, maintaining a fun atmosphere, collaborating with colleagues to provide efficient service across all areas (leisure, food & beverage), informing customers about new developments in electronic gaming and online offerings, and adhering to all regulations (alcohol licensing, food safety, and safer gambling practices). The role demands a positive attitude, hospitality experience, a passion for electronic gaming, strong communication skills, and the ability to adapt to change.

Must have:

Positive attitude
Hospitality experience
Passion for electronic gaming
Unrivaled customer experience
Strong communication skills
Knowledge of regulations

Good to have:

Experience in electronic gaming environment

Perks:

Paid breaks and holidays
Great team environment

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Job Details

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Grosvenor Casino, Soames, Manchester

As an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You will;

Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Work with your colleagues to provide efficient and dynamic service across leisure, food and beverage
Ensure you keep your customers informed of the latest developments in electronic gaming and in our on line offer, with the intention of them becoming members of Grosvenor on line.
Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and always promote ad champion safer gambling

Qualifications

Positive attitude
Experience of working successfully in a hospitality role
Knowledge of and passion for electronic gaming
Fanatical about delivering unrivalled customer experience
Ability to collaborate with the wider business
Sound communication skills
Comfortable with change and ability to embrace new ways of working
Having worked in an electronic gaming environment would be desirable

Additional Information

Paid breaks and holidays.

Great team environment.