Field Service Engineer (EUC / Networking)

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

What you’ll do as the Field Service Engineer (EUC / Networking) 

Zones is looking for a Field Service Engineer.  In this position, you will remediate on site incidents by performing diagnostics and repairs on varied computer and audio-visual equipment, which includes but not limited to, End User Compute, Servers, Display Screens, Projectors and Unified Communication solutions. You will also interface with external customers to conduct an evaluation of the reported issue. On occasions you may be required to support installation activities for example mounting screens and other devices to surfaces.

EXPERIENCE:

Essential

• Between 3 to 5 years’ experience in a field-based role working with EUC & Networking Technologies.
• Experience with PC systems, related peripherals, common software programs and Operating Systems.
• Experience with Networking Fundamentals and some hands-on experience working with Networking Technologies.
• Good incident troubleshooting and resolution skills, including documentation of root cause analysis.
• Experience working with Customers is essential.
• Ability to work at a height above 3 meters when required.
• Strong interpersonal and customer service skills with the ability to navigate multiple stakeholders.
• Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification.
• Fluent in the local language and the ability to communicate at a technical level in English as a minimum.
• Full Driving License.

Desirable

• Experience with AV / Meeting Room Technologies.
• Basic Understanding of Electrical Safety.
• Network+ / CCNA / JNCIA or other relevant qualifications.
• Experience in Retail Environments and EPOS.

KEY RESPONSIBILITIES:

• Travel to customer locations and possess a flexible work schedule, this may require overnight stays.
• Perform troubleshooting on variety of equipment and maintain the ability to diagnose a variety of EUC / Networking and other IT related issues.
• Interact with customers on site and maintaining a professional and helpful demeanor.
• Resolve incidents by replacing faulty devices or components which could also application of device configuration.
• Provide status updates and feedback to the Field and Project Management Teams during on-site activities.
• Initiate escalation processes and provide succinct updates as appropriate to other resources.
• Perform Pre-Flight Checks before work commences adhering to best practice to minimize risks.
• Complete appropriate paperwork as required for customer acceptance.
• Maybe responsible for operating company vehicle

Zones offers a comprehensive Benefits package

At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us. Our benefits package includes private medical insurance, dental coverage, and access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is productive; we also operate a flexible and hybrid working policy. Also included is a workplace pension scheme, ensuring that you're building a solid foundation for retirement.

Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.