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Director, Global Field Services

Texas, United States (On-site)

Director, Global Field Services

12 Hours ago • 10-10 Years • Finance • Business Development

About the job

8 skills required for this role

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Job Description

The Director, Global Field Services leads all field deployment activities, managing a nationwide team of field service managers, technicians, and partners. Responsibilities include project delivery, budget management, financial reporting, pre-sales support, and client relationship building. The role requires experience in IT, business operations, retail/hospitality deployments, and managing complex projects with diverse customers and deadlines. This individual will also be responsible for process improvement, root cause analysis, and ensuring best practices are applied. Strong leadership, communication, and problem-solving skills are essential.

Must have:

Lead field service delivery and approvals
Manage project deliverables and budgets
Partner with finance for reporting and forecasting
Build client relationships
Resolve field conflicts and competing priorities
10+ years field delivery and IT experience
Experience in retail, hospitality deployments

Good to have:

Advanced degree
Contract/service level management experience

Perks:

Comprehensive benefits package
Medical/dental/vision coverage
401(k) plan with matching
Paid time off

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The Director, Global Field Services is responsible for leading all field deployment activities of our field resources and partners for the delivery of complex IT services and solutions. Additionally, the Director, Global Field Services will be responsible for the assignment, development, training, and support of a nationwide, geographically disbursed team of field service managers, technicians and partners. Corporate initiatives include, but are not limited to Tenrox reporting and management, resource utilization, pre-sales support, statement of work development, modifications, approvals and financial management.

What you’ll do as the Director, Global Field Services:

Proactively lead Field Services delivery and approvals for multiple concurrent projects, tracking completion of action items, resolving issues, mitigating risk while monitoring financial performance.
Lead and direct Field Services to deliver project deliverables & documented scope on time and within approved budget.
Partner with Finance to ensure financial reporting, forecasting are aligned with Company budgets.
Present Field Services capabilities, methodologies and delivery messaging to prospect customers for Pre-Sales and RFX responses to include orals.
Build client relationships with key customers providing Field Services delivery leadership representation.
Ensure Field Services negotiations across multiple functions to resolve field conflicts and competing priorities.
Communicate as required to meet Field Services objectives and goals.
Continuously assess Field Services based on key metrics to achieve goals.
Ensure best practices and processes are applied to address unique situations.
Influence executive leadership within the business areas to create and maintain alignment around Field Services business objectives, measurable benefits, success criteria, scope, and constraints impacting Field Services delivery.
Review internal management processes, make recommendations for process changes, communicate changes with senior leadership and implement appropriate processes.

What you will bring to the team:

BA/BS degree in Marketing, Business, Information Technology, or a related field
Equivalent experience will be considered
Advanced degree preferred
10+ years required of field delivery experience
10+ years required of experience in information technology or business operations
10+ years required of experience with retail, hospitality and general business deployments, specifically in the deployment of new store and branches, upgrades to existing technology and managing the field technicians and partners responsible for the deployments.
Customer and service centric mindset
Have the ability to:
Lead, influence and persuade
Influence without authority
Analytical mindset with excellent problem-solving skill
Experience in financial management, manage P&L, forecasting
Experience in managing several projects simultaneously with varying customers, deadlines, and requirements
Experience with the following
Process improvement
Conducting root cause analysis (RCA)
Facilitating complex problem solving and assessments across departments
Excellent organizational skills
Ability to lead across departments to achieve a single objective
Ability to work in a fast-paced environment and meet aggressive deadlines
Excellent verbal, written communication and presentation skills
Contract and/or service level management experience desired
Proficient in the use of Word, Excel, PowerPoint, and MS Project
Some Travel is required

Qualified candidates can expect a yearly salary range of $175,000-200,000 + bonus eligible.

Note: Compensation is benchmarked on local Dallas area market rates.

#LI-KS1

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

View Full Job Description

$175.0K - $200.0K/yr (Outscal est.)

$187.5K/yr avg.

Texas, United States

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