Inside Sales Representative

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands.

Our client, a mission-led digital pharmacy startup that’s transforming access to fertility medications, is looking for an empathetic and driven Inside Sales Representative to support prospective patients in navigating the next steps after requesting a price quote.

This is a high-impact, patient-facing role focused on converting inbound leads with compassion and clarity. The ideal candidate will have 2–4 years of inside sales experience or be a licensed Pharmacy Technician looking to transition into a new, patient-first career path outside of traditional pharmacy settings.

Inside Sales Representative Responsibilities:

• Connect with inbound leads from the client’s fertility medication quote tool
• Call prospective patients promptly to answer questions and guide them through available options
• Provide clear, empathetic information around pricing, insurance, and logistics
• Understand patient concerns and help them make informed decisions
• Document interactions and insights in the CRM system
• Collaborate with pharmacy operations and support teams to ensure a seamless experience

• 2–4 years of experience in an inside sales, patient support, or customer-facing role
• Excellent verbal communication and ability to build trust quickly over the phone
• Strong sense of empathy, especially for patients navigating fertility treatments
• Comfortable using CRMs or sales enablement tools
• Ability to work independently in a fast-paced, remote environment
• Active Pharmacy Technician (CPhT) certification preferred.
• Background in fertility, specialty pharmacy, telehealth, or digital health preferred.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.