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Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract

The Walt Disney Company

Île-de-France, France (Hybrid)

Booking Advisor, F/M/NB – German Market, Long-Term/Fixed-Term Contract

4 Weeks ago • All levels • Business Development

About the job

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Job Description

The Booking Advisor role at Disneyland Paris Customer Relations Center (CRC) involves providing exceptional customer service and sales support to visitors and travel agents via phone, email, and social media in German and English. Responsibilities include identifying customer needs, offering personalized solutions, and achieving sales goals. The position offers a hybrid work model with telecommuting options, a comprehensive training program (11-13 weeks), and various employee benefits.

Must have:

Excellent German (C1/C2) and English (C1/C2)
Customer service and sales skills
Strong communication and problem-solving abilities
Proficiency in computer tools

Good to have:

French (B1)
Experience in sales or customer relations

Perks:

13th-month salary
Double pay on bank holidays
Housing assistance
Transportation reimbursement
Meal subsidies
Disney+ access
Supplementary health insurance
Training opportunities
Recognition programs
Exclusive events
Parenting support
Company concierge service

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Job Summary:

The Disneyland Paris Difference:

A unique working environment: Immerse yourself in an international environment with countless opportunities.
Structured working hours: Enjoy consecutive days off and overtime pay.
Additional benefits: 13th month's salary and double pay on bank holidays (after one year's seniority).
Convenient accommodation: Housing close to our parks, subject to availability.
Commuting benefits: Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
Exclusive access: Enjoy our parks and the Disney+ platform.
And many more benefits: Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more. Learn more .

Embark on a unique professional adventure: Join a young and dynamic team and be part of a magical journey!

Your environment: The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese) via phone, email, and social networks. We are currently looking for talent for the German market.

Your Role: As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:

Identifying the needs of visitors and travel agents.
Advising and informing them in German and/or English.
Provide personalized sales solutions.

Your daily tasks:

Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
Available positions: Permanent contracts (From April and from June 2025), Fixed-term contract (from July 2025 to March 2026)
Next integration dates: April 1st 2025, June 2nd 2025, July 1st 2025
Work schedule:
- Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
- Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
Compensation: Fixed + variable remuneration.

Advantages of Working at Disneyland Paris:

Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
Multicultural environment: Improve your language skills in a diverse workplace.
Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.

Is this position for you?

Are you interested in Customer Relations across different media (phone, email, social networks)?
Are you a good listener and able to provide friendly solutions?
Are you motivated by sales goals?
Are you comfortable using computer tools?
Experience in sales or customer relations would be an asset

Language requirements:

German: C1/C2
English: C1/C2
French: B1

Ready to bring the Disney magic to life? Apply now!
Additional Information:

Interviews will be conducted via video conference.
Please include your most recent resume.

Additional Information:

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Positions are Long-Term and Fixed-Term
#DLPCRC

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About The Company

The Walt Disney Company

1259 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!