Technical Support Specialist

Company Description

Techland is one of the biggest video game companies in Poland, with over 30 years of experience in the gaming industry. From our studios in Wroclaw and Warsaw, we’ve built an international team of more than 500 talented professionals, all dedicated to pushing the boundaries of game development.
We’re known for creating iconic franchises like Call of Juarez and the zombie genre-defining Dying Light, which has been played by over 45 million players worldwide. With a focus on open-world action, storytelling, and community engagement, we’re committed to delivering unforgettable experiences to our players.
We’re constantly striving to improve, innovate, and take on new challenges. With ambitious plans for the future, we’re looking for passionate people to be part of this exciting journey.

Job Description

Your daily tasks:

• Providing technical support (e-mail support) to users of Techland S.A. software.
• Actively seeking solutions to reported problems in cooperation with other departments of the company.
• Documenting and reporting issues to relevant teams/departments in the company.
• You will work from Monday - Friday in standard business hours (no shifts!).

Qualifications

• Very good command of the English language (B2 level or higher).
• Knowledge of the video game industry – you’re an active player.
• Min. secondary education (IT or related).
• Good knowledge of Windows operating systems.
• Knowledge of how to operate Playstation, Xbox and Nintendo consoles.
• Knowledge of digital game distribution platforms, with particular emphasis on Steam.
• Highly developed communication skills.

Nice to have:

• Experience in customer service.
• Knowledge of ticket handling systems/platforms.
• Knowledge of an additional foreign language.
• Being comfortable with social media platforms (St
  eam reviews, Reddit, etc.).

Additional Information

What we can offer:

• A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.
• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.
• A constant stream of company newsletters, PR & project updates so you will always be in the know.
• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.
• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).