Customer Success Manager

Customer Success Manager, Japan

Are you passionate about building strong relationships and helping customers realize long-term value from their technology investments? We’d love to hear from you!

At Stibo Systems, people are the key to our success. We’re looking for a Customer Success Manager to join our team in Japan and help us deliver exceptional value to our enterprise customers

The Role and Your Main Tasks

As a Customer Success Manager, you will be the strategic partner to our customers, guiding them through their journey with Stibo Systems. Your goal is to ensure customers achieve their business objectives using our platform, while driving adoption, satisfaction, and long-term retention.

You’ll collaborate closely with Sales, Product, and Delivery teams to deliver an outstanding customer experience and uncover opportunities for account growth. This role does not involve active selling or direct support tasks — instead, it’s about being a trusted advisor.

More specifically, you will:

• Act as the primary point of contact throughout the customer lifecycle.
• Understand each customer’s business goals and tailor success strategies accordingly.
• Drive product adoption and help customers achieve measurable value from our solutions.
• Monitor and manage customer health metrics, usage, and engagement.
• Identify opportunities for expansion or service engagement and coordinate with Sales or Professional Services.
• Coordinate with internal teams to ensure timely issue resolution (without directly providing support).
• Advocate internally on behalf of your customers by providing actionable feedback to Product, Delivery, and Support teams.
• Contribute to transforming customers into brand advocates and reference accounts.

We hope that you

You are customer-obsessed and love working in a cross-functional, international environment. You take pride in building strong, trust-based relationships and guiding clients toward meaningful business outcomes. Additionally, you have:

• 3+ years of experience in Customer Success, Account Management, or a related client-facing role (ideally in a SaaS/product-based company).
• A consultative mindset and the ability to balance strategic guidance with day-to-day customer needs.
• Excellent communication and presentation skills in English; Japanese language skills are a strong plus.
• Strong project management and prioritization abilities across a book of business.
• Curiosity and analytical thinking — you’re driven to find out “why” and help others do the same.

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more
• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our Software products and have a proven record of adding significant business value for our customers.

Join Stibo Systems, where we embrace 'All Kinds of Data Minds.' 
Stibo Systems is a global company with Danish heritage. We empower businesses to become digital leaders through our AI-powered, SaaS-based multidomain master data management solutions. By connecting data across products, customers, suppliers and more, we drive growth, efficiency, and sustainability for our customers.   
 
At Stibo Systems, our people are key to our success, and you will find an environment that values creativity, curiosity, and analytical thinking. We're committed to making you feel trusted, invested in, and connected, fostering a workplace where every data mind thrives.   

Interested?

We invite candidates for interviews continuously, so please apply as soon as possible.

We value diverse perspectives and skills. Even if you don’t meet every qualification listed in the ad, we encourage you to apply - what matters is your potential and unique skills. 

We look forward to hearing from you!