Digital Sales Account Management (People Management/Leadership role)

The Technology for Social Impact Team is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities.  

In TSI and Digital Sales, we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.  

As the TSI Growth Sales Manager, you will be accountable for building, motivating and mentoring a high-functioning sales team with different disciplines to lead and drive digital transformations to corporate accounts. Engages in talent acquisition, recruiting, succession planning, and change management.  You will guide teams to leverage storytelling strategies and create and/or identify opportunities to drive sales. This leader will lead a group of account executives.You will proactively cultivate trusting and influential relationships with customers, especially at the senior level. This role is Microsoft onsite only.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Key Responsibilities  

• You will leverage your ability to attract, retain, and develop the best resources in the field. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams.    

• You will actively maintain and leverage a comprehensive understanding of their customers' business needs, strategies and priorities within the portfolio and coach teams to anticipate their customers' needs and to educate customers on positioning Microsoft products and services to increase customer budget.  

• You will empower virtual teams to define strategies, objectives, and a rhythm of business (ROB) for territory planning across the customer set, clearly articulating standards and priorities by directing the development and implementation of strategies for maximizing selling and customer add opportunities.   

• You will define the expectations and goals to guide the development strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks and ensure strategy alignment with business priorities and drive engagements with key internal partners, business and technical decision makers to develop long-range, comprehensive, tailored business strategies that meet Microsoft's and customers' needs.   

• As a thought leader and trusted advisor to executive-level business decision makers across their business areas, you will direct and facilitate the development and delivery of compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for clients that accelerate the closing of deals, facilitates connections between customers and broader Microsoft solutions, and consistently drives business outcomes.    

• You will direct and execute talent acquisition, recruiting, succession planning and change management and provide guidance to team on how to have hard conversations, navigate employment law, support diversity and inclusion initiatives, and how to motivate/coach someone's behavioral changes.