IT Support Engineer

IT Support Engineer | Munich

A market-leading media company (specialising in VR solutions for entertainment and enterprise) are seeking an experienced IT support Engineer to join their team. While working flexible shifts, the successful candidate will oversee the day-to-day support of products and services to ensure clients’ requirements are met.

Main Duties:

• Completion of tasks
• Respond to call-outs in a timely manner
• Prioritize & manage multiple cases
• Provide support for hardware & software remotely
• Troubleshoot system / network problems
• Provide diagnosis and solutions of hardware & software faults
• Test / evaluate new technology

Skills & Experience required:

• Experience of how software and operating systems work
• Logical thinking
• Ability to problem-solve
• Attention to detail
• Strong customer service skills
• Confidently communicate problems and solutions to clients
• Fluent German & English

In return they can offer:

• Up to €42k per annum basic salary (depending on experience)
• Supported onboarding & training
• Great career progression
• Flexible working to promote a work-life balance
• A positive company culture within a dynamic and international team
  

If you are an experienced IT Support Engineer and think this role might be of interest, apply now or contact Danielle Hill to find out more.