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Automation Support Engineer

Automation Support Engineer

2 Weeks ago • All levels • Administrative

About the job

Summary_{By Outscal}

9 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

Process Automation
Python Programming
Information Access
Docker/Nomad

Good to have:

Bash/PowerShell
SQL Databases
Reverse Engineering
API & WEB

Perks:

Flexible Schedule
Health Insurance

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Automation Support Engineer

About the company

Playrix is one of the most successful mobile game development companies  in the world. In terms of mobile application revenue, we rank first in Europe  and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

We are looking for an Automation Support Engineer with experience in automating services and processes using Python scripts. This is a position aimed at automating the work of the Playrix second-line technical support team, auditing our current processes, and initiating changes.

The vacancy is open in our Services Support (L2) team, which consists of six true professionals in their field. Thanks to the IT Support team, the life of more than 3,000+ Playrix employees from 50+ countries is made easier (for example, ready-made IT solutions may not fit Playrix processes, so the L2 team customizes or creates its own solutions to fulfill the company's needs). And we want you to become a part of this team!

Tasks

Analyzing current processes and initiating their improvement
Participating in testing projects and implementing new services and tools
Optimizing and automizing current processes
Ensuring successful migration between services
Troubleshooting problems related to working with services and communicating with the service's technical support to resolve them
Preparing instructions for team members

Our stack

We're at a stage where our basic processes are effectively set up. We've recently implemented a new Service Desk system and are now ready for new challenges. We want to automate routine work using modern tools:
- Python or other programming languages for writing scripts
- Asana & Slack for tracking key tasks
- FreshService: a tool for working with Playrix user requests (Service Desk system)
- G-suite: data storage, authorization (SSO Google), documentation

Requirements

Experience in process and service automation
Advanced programming level (Python, Bash or PowerShell preferred)
Knowledge of basic information resource access control principles
Experience setting up and using Docker or Nomad
Experience working with databases (for example, SQL)
Deep knowledge and understanding of algorithms and data structures
Experience with reverse engineering
Understanding of API and WEB technologies

We offer

The ability to make the work of your colleagues easier by implementing automation of access issuance (we plan to implement the concept of a role model and an IAM system)
A high level of responsibility and autonomy, allowing you to develop and implement your own solutions to improve processes
The freedom to switch out processes and approaches for more efficient ones without lengthy approvals or bureaucracy
Diverse tasks from different areas of IT Support—you can deepen your expertise and gain new skills

Our Perks

Flexibility at work

For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being

We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

We pay for participation in specialized conferences and courses and hold our own internal conferences.
We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.