Landside Agents

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

To the successfully execute the landside order in accordance to company regulation and customer inquiry with the most effective and efficient way.

Execute the landside order in accordance to company regulation and customer inquiry with the most efficient and effective way.

• To be able to execute landside transport operation, including shipment planning, monitoring and reporting.
• Collaborate with stakeholders to execute the landside operation on the most effective and efficient way.
• Build strong and collaborative relationships with both established and new suppliers
• Working with vendor to ensure the shipment is delivered successfully.
• Research and suggest the most effective way to deliver the service, form operations and cost perspective and support the implementation of the new process
• Ensure compliance with government regulations, company policies and customer inquiries
• Stay up-to-date with government regulation including safety regulations
• Successfully support the customer onboarding process

Performance improvement

• Identify process gaps and be actively involved in working on improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer service
• Improve the utilization of company asset such as TMS, Leased Truck, etcto improve the customer experience
• Support process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve service delivery to customers

Support Team Development

• Empower the team to suggest alternate viable solutions and actively resolve customers complaints within stipulated timeframe

Accountable for

• Customer Satisfaction
• Vendor onboarding, introduction to products and systems
• Monitor vendor performance /KPI
• Ensure adherence to the designed processes for execution of CX products TMS and SOP
• Proactive customer/vendor support and issue resolution
• Efficient Cost to serve and delivery of services
• Maintain and completing accurate Daily Report and Weekly report

Who we are looking for

Background

• Land Transportation knowledge is needed (logistics background is preferred)
• Fresh graduates (With logistics studies), a few years of experience would be an advantage.
• Basic English proficiency

Skillset

• Adequate stakeholder management and communication skills
• Prioritization capabilities
• Good understanding of the land-side transport characteristics
• Strong execution mindset
• Solution oriented
• Adequate Analytical skill
• Ability to work well with others
• Customer oriented
• Cost conscious and optimization
• Continuous improvement awareness

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.