Responsible:
•To achieve the annual targets rooted in objectives balancing supplier service quality, cost and consistency.
•Monitor service quality of vendors across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.
•Ensure vendor management provides speedy issue resolution with CX & Delivery teams.
•Work with internal stakeholders to fine-tune all facets of running Area TbM vendor management: Safety & Resilience (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), and Process Efficiency (CI)
•Responsible for vendor capability and support L&S product growth with technical as well as joint sales call.
•Assure the accomplishment of vendor onboarding
•Responsible for vendor sanity check and assist HSSE to conduct annual audit and customers' security assessment
•Build strong and collaborative relationships with suppliers.
•Procure ad-hoc services and secure capacities to fulfil service requirements.
•To reduce service cost to remain competitive on both quality and cost in changing market conditions
•Implement business continuity plans for processes deemed critical to customer delivery
•Constantly feed timely market and customer information back to organization
Accountable:
•Customer satisfaction
•Vendor onboarding (processes and systems)
•Qualified vendor pool for business growth
•Building partnership & innovation with vendors
•Vendor compliance to SLA and volume distribution
•Cost development and support LnS business growth
•Proactive customer/vendor support and issue resolution
Consulted about:
•Local Inland market insights
•Development and implementation of new Inland product offerings
•Supplier relationship management
Key metrics:
Shared (with Area Delivery LT):
•Area Scorecard (e.g. volume, cost)
•Customer satisfaction (NPS)
•Standardization & CI metrics (developed with Regional CI & GPL)
•
Individual:
•Vendor cost to serve versus budget
•Vendor management KPI
•Technical support & Vendor Issue resolution
•Vendor Audit
Critical competencies:
•Rich knowledge on LnS and vendor management
•High sense of urgency
•Knowledge of local market
•Entrepreneur mindset to quickly convert impacts to business opportunities
•Ability to operate successfully in a complex environment with multiple internal and external stakeholders across several levels
•Cost conscious and optimization
•Data analysis skill and procurement negotiation skill
•Excellent stakeholder management and communication skills
•Fluent in written and spoken English
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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