LQA Lead

Keywords Studios is an international technical and creative services provider to the global video games industry. 

Established in 1998 and headquartered in Ireland, Keywords now has over 50 studios located across Europe, North America, South America and Asia. We provide integrated art production, engineering, audio services, testing, localization and player support services across 50 languages and 14 game platforms to a blue-chip client base in more than 20 countries. We have a strong market position, providing services to 23 of the top 25 most prominent games companies. With over 5,000 passionate gaming employees around the world, we provide services to video game developers and publishers alike.

The LQA Lead role is to guide a multicultural Localization QA team, made by 15 in-house languages working for a world leading video games company. The LQA Lead will focus on testing management and will take part in project-related communication, working closely with the LQA Coordinator in Tokyo, to assure that all members of the team are synched-up, producing at maximum efficiency and according to client’s expectations. This is an excellent opportunity to join a passionate team and help them achieve their goals.

We are offering a 12-month FTC, with the possibility of renewal based on performance and other factors.

Responsibilities

Test case creation and maintenance 

• Creating test cases following provided guidelines and ensure that test cases/checklists are constantly maintained and updated. 

Bug vetting 

• Review the reported bugs for completeness, consistency and clarity, with a particular focus on eliminating ambiguity and ensuring compliance to clients' guidelines.
• Triage and verify incoming bug reports and help Coordinators forward them to the correct assignee.

Result integrity 

• Ensure that no major bugs, flaws or issues remain in the signed-off product and report them or concerns as early as possible. Make sure that the final product is compliant with the official standards and ready for submission.

Problem solving 

• Enjoy pursuing and solving problems, escalate critical risks and issues to the LQA Coordinators and provide suggestions on how to resolve them. 

Cooperation 

• Work closely with other in-house teams.

Communication 

• Timely and professional customer-oriented communication (i.e. reply to queries, raise red flags/risks, be polite and proactive in suggesting problem solutions). 
• Accurate reporting of test progress and project status.
• Proactive communication about any issue that is blocking the team's progress or may pose a risk to the targeted deadline/submission as early as possible. 

Supervision 

• Daily supervision of all test team members. 
• Create a harmonized and enjoyable team environment. 
• Responsiveness to project and product risk in managing day to day test activities and prioritizing tasks. 
• Take notice of overall progress and noteworthy findings to report to the LQA Coordinator on a daily basis. 

Feedback 

• Provide feedback on things that went well and potentials for improvement. 
• Provide weekly reports about the status of the project, the performance of the team and highlighting positive/negative results and areas of concern.

Training and knowledge sharing 

• Supporting the Coordinator in training the new LQA team members and subsequent performance management. 
• Share knowledge and experience with the team and utilize experienced resources for support. 

Meetings 

• Support the Coordinator when organizing regular meetings with the team to discuss the overall project status and progress. 
• Chairing and participation of weekly test team meetings. 

Query handling 

• Filter and forward queries from the team. 

Personal time management 

• Ensure to handle your tasks in the designated time frame and rely on experienced resources to help with extended workload. 
• Continuously work on your assigned task and avoid pushing out tasks to the deadline. 

• Understanding of the Game development life cycle and how it applies to LQA.
• Excellent MS Office skills (Outlook, Word, Excel, PowerPoint).
• Experience using development environment testing tools.
• Excellent written and verbal communication skills.
• Strong observational skills, analytical and detail oriented.
• Experience leading or co-leading projects an advantage.
• Proactive in completing tasks and escalating issues appropriately.
• Strong process focus, continuously looking for opportunities to improve.
• Strong problem-solving skills.
• Excellent organizational skills.
• Strong decisional skills.

Our employees are our most valuable resource; therefore we provide them with a competitive compensation package commensurate with skills and experience, excellent benefits, high level of job satisfaction and a casual and fun work environment.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Japan, Tokyo

Area of Work: Localization

Service: Globalize

Working Pattern: Full Time, Hybrid