Bilingual Client Technical Support role for Interactive Brokers. Must have 1+ years of experience in client support, Windows & Mac software support, and excellent communication skills. French & English fluency required.

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<div>As a member of the&nbsp;Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.
The ideal candidate&nbsp;will be analytical with an affinity to problem solving, troubleshooting technical, and software issues. They should possess the ability&nbsp;to recognize, investigate, and escalate client reported issues related to our platforms.&nbsp;
If you are motivated and have initiative, are analytical and methodical, we can offer you a position that will both challenge and reward you as part of a team that is building one of the world’s strongest brokerage brands.
Responsibilities:
<ul>
<li>Providing support to clients through phone, chats, and tickets</li>
<li>Technical and functional support for the Interactive Brokers’ platforms</li>
<ul>
<li>Desktop applications (Windows, macOS, and Linux)</li>
<li>Mobile applications (Android, and iOS)</li>
</ul>
<li>Troubleshooting and support for Interactive Brokers’ web-based offerings</li>
<li>Problem management with focus on wide scale technical issues</li>
</ul>
Requirements:
<ul>
<li>Bachelor’s degree, preferred if in a technical field</li>
<li>1+ years in client facing support role</li>
<li>1+ years of experience working with Windows, and Mac, software support, connectivity support</li>
<li>Excellent verbal and written communication skills and the ability to work effectively in a team environment</li>
<li>Experience working with support ticketing systems</li>
<li>Adaptable to a constantly changing technical environment</li>
<li>Initiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problems</li>
<li>Experience with financial products and services is a plus</li>
<li style="font-weight: bold;">Excellent command of written and spoken English &amp; French</li>
</ul>

<h4 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</h4>
<h4 style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">IBKR offers a competitive remuneration package including: </h4>
<ul style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">
<li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">Health, dental, disability and life insurance with 100% premiums covered.</li>
<li style="color: #0e101a; margin-top: 0pt; margin-bottom: 0pt;">Company RSP contribution matching, Stock incentive plan</li>
</ul>
&nbsp;#LI-NB</div>

Bilingual Client Technical Support: French/English