Manager Vendor Management

1 Month ago • 3 Years +

Job Summary

Job Description

The Manager Vendor Management role involves overseeing business processes for vendors to ensure efficient and effective compliance. Key responsibilities include acting as the primary point of contact for BPO vendors regarding operational and performance matters, monitoring outsourced partners' daily performance, and questioning KPI achievements against targets. The manager will report on outsourced business performance, challenges, and improvements to internal operations and SSC management. This includes reviewing vendor performance reports, tracking progress, and ensuring vendors meet their targets. Regular visits to BPO vendor locations are expected to gain insights and drive performance, with proactive escalation of any deviations from processes or KPIs. The role also ensures compliance of SSC departments with the BPO framework to support vendor success.

Must have:

Bachelor's degree
Min 3 years experience in Customer Operations/Project Management
Proven record of people & KPIs performance achievements
Objective mindset, able to convert numbers into actions
Detail-oriented mindset
Proactive and flexible with travel and shifts
Strong MS Excel knowledge
Fluent English

Good to have:

Experience in managing Customer Operations/projects successfully
People coach with outstanding communication & presentation skills

1 skill required

1 skill required for this role

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Job Details

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Manager vendor management manages the business process of the Vendors to regulate it and make sure it is being complied efficiently and effectively.

What’s On Your Plate?

Act as first and single POC for BPO vendors in regard to operational and performance related day-
to-day matters.
Observe and overlook outsourced business partners’ daily performance, question and challenge
KPIs performance vs targets.
Report outsourced business performance results, challenges, initiatives and areas of improvement
to internal operations and SSC management on a periodic basis and as required.
Review presented performance reports from BPO vendors, track improvement and take
responsibility for achieving BPO vendors to their performance targets.
Pay regular daily and weekly visits to BPO vendors at their locations, meet with their operations
and supporting functions management, as well as meeting with level1 staff there to get needed
insights and to drive performance to meet required targets.
Escalate immediately and proactively to talabat SSC Management, any observed and expected
deviation from settled process & guidelines, or targeted KPIs.
Ensure compliance of talabat SSC departments to BPO’s settled framework to ensure supporting
BPO vendors to achieve desired performance results.

Qualifications

Bachelor's degree is a must.
Strong experience in Customer Operations/project Management with a proven record of successful people & KPIs performance achievements and turnaround – min of 3 years of experience in managing Customer Operations/projects successfully.
Objective mindset; can read numbers clearly and got experience to convert numbers in hands into areas of improvement and needed actions to fix.
Detail oriented mindset with an eagle eye that can spot issues in a blink.
Proactive and flexible to move in locations, travel and work on shifts as business requires.
People coach with outstanding communication & presentation skills.
Strong MS Excel knowledge.
Fluent command of English language.