Marketing Operations Associate

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role

On the Marketing team, our mission is to develop high-quality and sustainable data-driven marketing channels to improve retention, growth, and user adoption. As a Marketing Operations Associate your primary objective will be to work with the commercial marketing team to execute a wide array of promotional campaigns. Your goal will be to maximize customer experience and player retention through the delivery of personalized marketing and innovative promotional programs.

You will ensure promotional programs are compliant, understandable, and flawless. You will focus on operational excellence as you own the end-to-end execution of innovative marketing campaigns. The ideal candidate has strong communications skills, high attention to detail, knowledge of promotional execution, a passion for working cross-collaboratively with different teams, and an interest in online gaming.

About the Work

• Work as part of the marketing operations team to prepare, execute, and credit promotions and campaigns for all online gaming brands.
• Assist with reports on campaign performance and distribute them to relevant internal stakeholders and/or external partners as appropriate.
• Test new promotional mechanics in the promotion engine and report on the end-to-end user journey.
• Coordinate asset creation and dissemination across design and marketing execution teams as it pertains to marketing campaigns.
• Ability to learn and effectively utilize Marketing Technology tools, including Asana, Branch and Back Office tools.
• Communicate with other departments around logistics and execution of marketing programs, including customer support, legal/compliance, and product.
• Work with product and operations teams to facilitate in-app placement and surfacing of promotions.
• Contribute to the regulatory promotion approval process through development of terms & conditions documentation for all campaigns, and ensure all copy is aligned with state-level regulatory requirements.
• Perform competitive research on marketing programs, product capabilities, and industry landscape.
• Must be available to work 9AM-5PM Saturday through Wednesday
• Other duties as required.

About You

• Bachelor’s degree (B.S./B.A.) in marketing, management, business administration, or related field, or equivalent work experience.
• 1-2 years of experience in a digital marketing and/or online gaming operations role.
• Capability to work cross-functionally, including virtual teams.
• Strong verbal and written communication skills.
• Strong attention to detail.
• Ability to organize and prioritize tasks constantly.
• Self-starter.
• Passionate and knowledgeable about North American online gaming.
• Competent in Microsoft Office and/or Google Suite.
• Ability to work in a fast-paced environment.

What We Offer

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

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Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, annual performance bonus and equity package — depending on position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Check out our LinkedIn page!