Operations Trainer

1 Month ago • All levels • Customer Service

About the job

Job Description

Playtech Managed Services seeks an Operations Trainer to develop and deliver training programs for customer service employees. You'll need strong communication skills, experience in training, and knowledge of customer service processes. This role involves mentoring, coaching, and developing training materials to maintain a skilled workforce.
Must have:
  • Training Development
  • Customer Service
  • Communication Skills
  • Mentoring & Coaching
Good to have:
  • Performance Standards
  • Process Knowledge
  • Time Management
  • Data Analysis
Perks:
  • Performance Bonuses
  • Health Insurance
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Company Description

Ready to level up your career?

Playtech Managed Services is looking for an open-minded and motivated Operations Trainer (Junior level) with strong communication skills.

Job Description

Your influential mission. You will...

  • Develop a comprehensive training package that aims to maintain a motivated and skilled workforce
  • Conduct mentoring, coaching, and training for the new employees
  • Prepare and deliver refresher training to enable continuous improvement and address any performance gaps identified
  • Prepare and maintain a training program for the employees of the CS division
  • Make appraisals of the trained employees, give feedback, and make recommendations
  • Regularly get informed of updates regarding processes, products, and systems
  • Update all training materials in a timely manner
  • Report to the direct manager all issues during the training relating to the trainee’s behavior, punctuality, level of understanding, and participation

Qualifications

Components for success. You...

  • Have fluency in English
  • Can extract, synthesize, summarize, and present the fundamentals of large volumes of information
  • Are familiar with the following performance standards: customer orientation, quality, and excellence
  • Have a knowledge of the Customer Service business processes
  • Possess communication skills and time management skills
  • Possess integrity, trust, and commitment 

Additional Information

Thrive in a culture that values...  

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth. 
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, food, travel, and wellness allowances. 
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge. 
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals. 
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses. 

PLAYTECH MANAGED SERVICES 
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

Manchester, England, United Kingdom (On_site)

Lima, Callao Region, Peru (On_site)

Sofia, Sofia City Province, Bulgaria (On_site)

New York, New York, United States (On_site)

Lima, Callao Region, Peru (On_site)

Riga, Latvia (On-Site)

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