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Senior Product Manager - Customer Service System

Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

Senior Product Manager - Customer Service System

2 Months ago • 3 Years + • Product Management • Undisclosed

About the job

2 skills required for this role

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communication

scalability

Job Description

Lead the development, construction, and optimization of a customer service system for a leading digital asset trading platform. Collaborate with the operations team to analyze and improve operational processes. Manage training, feedback collection, and troubleshooting for the system. Must have experience in product management, data analysis, and excellent communication and collaboration skills.

Must have:

Product Management
Data Analysis
Communication Skills
Collaboration Skills

Good to have:

Customer Service
Workflow Optimization
System Troubleshooting
Training Management

Perks:

Hybrid Work
Team Building

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Company:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries.

Job Responsibilities

Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.

Job Requirements

Fluent English & Mandarin - required to work with Mandarin speaking colleagues & customers
Bachelor degree or above, more than 3 years of product manager experience
Basic data analysis skills
Good communication and collaboration skills

Why Join Us?

Competitive remuneration package (Basic Salary + Yearly Bonuses).
Meal Allowance up to RM 500/month
Monthly Team Building
RM 2500 Benefits per annum (Training & Wellness)
Hybrid work arrangements
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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