Project Manager, Operations

Description

Job Title: Project Manager, Operations

Location: Scottsdale, AZ

Job Type: Full Time

No C2C or Third Parties. Must be located in Arizona, USA. Sponsorship for employment visa status (e.g. H-1B visa status) is not available. 

What We Are Looking For…

Design Works Gaming is looking for an experienced professional to join our growing team. As a Project Manager, Operations in the dynamic world of iGaming, you’ll manage and support the end-to-end delivery of games and partner integrations. We’re looking for a highly organized, detail-oriented strategic thinker to support our day-to-day operations. If you excel in fast-paced environments, possess strong technical aptitude, and are ready to take ownership from day one, we want to hear from you.

How You’ll Grow…

At Design Works Gaming, you’ll be a key contributor in a collaborative environment, working alongside product, engineering, compliance and sales teams. In this role you will take responsibility for overseeing the game enablement process, supporting the onboarding of new partner casino operators, and serving as the primary point of contact for technical support inquiries. This role offers significant growth opportunities, allowing you to shape the future of our operations and advance within a rapidly expanding company.

Primary Responsibilities:

• Facilitate the onboarding of new operator partners, coordinate technical integration tasks with internal teams, track progress, and provide support to resolve issues.
• Manage the game enablement and release process, ensuring the timely entry of game data into internal and partner systems. 
• Serve as the primary point of contact for technical support inquiries, providing high-quality customer service and quick resolutions across multiple communication channels.
• Ensure accuracy and integrity of data across internal systems by proactively auditing entries, resolving discrepancies, and maintaining up-to-date records critical to partner integrations and game delivery.
• Lead efforts to test and troubleshoot reported issues, verify reported bugs, and work closely with QA and engineering teams to ensure swift issue resolution.
• Work in collaboration with Commercial Account Managers to plan and follow up on game releases, ensuring timely onboarding and successful partner engagement.
• Collaborate with internal teams to meet quality expectations, jurisdictional compliance requirements, and any other operational standards.
• Participate in key meetings with internal and external stakeholders, contributing your expertise and insights to drive success of company initiatives.
• Take ownership of projects and tasks, proactively identifying potential issues or improvements and taking steps to resolve or optimize.
• Document operational processes and maintain an up-to-date internal knowledge base, ensuring team-wide alignment and enabling scalability through clear documentation.

Preferred Qualifications:

•  3-5 years of experience in a Project Management or Project Coordinator role, with a proven track record of independently managing multiple projects and tasks simultaneously. 
• While this is not a technical role, strong technical aptitude is essential.
• Demonstrated ability to work independently, prioritize tasks, and solve problems with minimal supervision.
• Strong communication skills, with experience engaging both technical and non-technical stakeholders at all levels.
• Experience creating project plans, timelines and managing expectations across multiple teams.
• Proven experience in a client-facing role, with the ability to build strong relationships, and communicate clearly and professionally with external partners.
• Proficiency in Jira, Confluence, Microsoft Teams, CRM platforms, Slack, or similar tools.
• Experience in online gaming, SAAS, or a related industry is highly desirable.
• Familiarity with the casino gaming industry is a plus.
• Previous experience in a business analyst or quality assurance role is a plus.

About Design Works Gaming

As a highly recognized 3rd party game development company, Design Works Gaming builds top-performing casino games for the industry’s biggest names across three verticals: Land-Based Gaming, Real-Money Gaming Online and our own Social Games. To accomplish this, we’ve worked with some of the biggest names in the industry and are expanding rapidly which is why we want you to apply! 

Founded in 2005, DWG is privately held with operations in the US and UK. If you’re looking for a new and exciting opportunity with exponential growth, inquire more about how you can grow with DWG today!

Design Works Gaming is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely based on their ability, competence and their proven capability to perform the functions outlined in the corresponding role. 

We promote and support a diverse workforce across all levels in the company. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.