Requirements Management Tool Support

Job Title: Requirements Management Tool Support

Job Location: Bengaluru, India

What we offer?

Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.

Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.

What you'll do?

• Providing support and managing a suite of specialized tools such as CodeBeamer, Windchill RV&S and Enterprise Architect in engineering requirements management.

• Conduct training sessions for users on the effective use of the requirements management tools where required and provide ongoing technical support.

• Perform regular updates, backups, and maintenance of requirements management tools to ensure they are functioning correctly and efficiently with the latest release.

• Diagnose and resolve technical issues related to the requirements management tools by involving the vendor when required.

• Maintain detailed documentation of system configurations, procedures, and troubleshooting steps.

• Triaging tickets between 2^nd and 3^rd level support.

• Provide feedback to management regarding user needs and system enhancements.

• Monitor system performance and proactively address potential issues before they escalate.

• Work closely with development teams to identify and implement improvements or enhancements to CodeBeamer.

• Close collaboration with Engineering IT Infrastructure Manager to secure effective and performant application hosting.

• Generate reports on application usage, performance metrics, and support ticket trends to identify areas for improvement.

What you'll bring?

• Minimum of three years of CodeBeamer administration experience
• Windchill RV&S and Enterprise Architect administration experience is a plus
• IT skills such as Java, Apache Tomcat, MySQL, PostgreSQL and VMware
• ITIL Certification is a plus
• ServiceNow IT Service Management process experience
• Operating System experience: Windows Server 2016, Windows Server 2019, Windows Server 2022, Linux, preferred Ubuntu
• Excellent verbal and written communication
• Strong leadership and team management skills, with the ability to motivate and inspire
• Proven effectiveness to bring groups of people together to achieve a goal
• Quick learner who easily adapts to ambiguous situations
• Strong relationship building skills
• MS Office skills

Preferred Qualification: BE / BTech / ME / MTech