Service Design & Transition Manager (Capital Markets FX)

About Us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Proud to share LSEG in Romania is Great Place to Work certified (Sept ’24 – Sept ’25). Learn more about life and purpose of our company directly from the Romanian colleagues’ video: Bucharest, Romania | Where We Work | LSEG

Role Description:

An experienced Service Transition manager to be part of the Capital Markets Service Management function in Bucharest which is responsible for end to end business service management processes in collaboration with multiple internal teams across the Capital Markets division.

You will liaise between business owners, project managers, design teams, operations teams, communicating between all key stakeholders to ensure the smooth and successful operational design and implementation of new services

You will ensure service management procedures are established and documented for new and changing services that align with best practice, and provide the capability to measure, and maintain performance of the service post launch to promote continual improvement.

Key Responsibilities:

• To implement and maintain an effective Capital Markets Service Transition Process (STP) from ideation through to live operation.
• Ensure new and changing services have a fully developed end to end support structure, including Processes, SLAs and KPIs, commensurate with business requirements, priorities and risk.
• Act as a gate keeper function that ensures effective Transfer to Operations for all new services introduced or significantly changed.
• Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITIL standard methodology.
• Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key partners.
• Represent the Capital Markets Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
• Work with Architects, Project Managers, Business Owners, Service Owners, and Operations teams to ensure that services are delivered in compliance with the Service Transition Process (STP) and other key control/assurance requirements.
• Define and deliver the end to end support model with all key partners across multiple delivery organisations
• Ensure an effective set of performance metrics and service levels are delivered for new services.
• Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes.
• Identify and manage Operations risks ensuring a successful transition to service.
• Provide guidance, knowledge sharing of the STP and supporting sign off for all key project stages and artefacts via Service Transition Boards.

Candidate Profile / Key Skills:

• At least 5-8 years of experience working as a Service Architect, Designer, Service Manager/Operations or Transition Manager (preferred)
• Experience of defining a Service Design and Transition process and continually improving
• Experience of designing service models and service level agreements
• Experience of designing process and workflow modelling using standard methodology tooling
• Excellent written and interpersonal skills
• Excellent document writing, design skills
• Understanding of key service architecture principles
• The ability to work effectively with all levels of clients and IT collaborators
• Must be self-motivated and have a desire to engage in process improvement, where opportunities allow
• Experience of writing test strategies, plans, scripts, and cases
• Proven influencing skills to ensure correct balance of operational risk
• Superb ability to execute operationally in a fast-paced team environment
• Experience of transitioning both in-house and cloud-based solutions
• Remote collaboration skills working with business and technology collaborators in wide variety of locations
• Being able to work, collaborate and represent the Service Transition team and be a self-starter SME to all transition engagements

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days’ holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• All LSEG colleagues with at least one year’s continuous service, who become parents, are now entitled to at least 26 weeks’ paid leave, and the option to return to work on a phased basis, in relation with specific company’s policy and guidelines

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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