Service Manager- London

At Tesla, our Service Managers are the front-line leaders of our Service operation. In this 

role, you will be responsible for delivering an exceptional service experience to our 

customers, developing team members, managing day-to-day operations, and ensure Tesla 

Service meets the needs of our customers as well as our employees. We hire leaders who 

want to run a service business and be a part of our critical mission to accelerate the world’s 

transition to sustainable energy.

Our Service Managers consistently deliver excellent results across all aspects of the business; 

customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you 

must be energetic, highly organized, and smart working as well as having a passion for true 

leadership and our brand. 

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• An opportunity to utilise varying models of our fleet for daily operations and repairs.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package including Tesla shares.

• People: Our Service Managers are people developers, thus should possess the ability 

to inspire! We expect you to be 100% committed to the success of your team, and 

actively involve yourself in your team members’ growth and development. Your team 

will look to you to set the standard for open communication, active problem solving, 

and a positive work environment. We will look to you, and your ability to coach and 

teach, to build a team of top talent and mentor the next generation of Tesla leaders. 

Our Service Managers are the coaches of their teams – you must provide regular 

coaching and feedback, and have a deep knowledge of your team’s strengths and 

opportunities. You will have Supervisors reporting to you that are early in their people 

management careers, and you will act as a coach and a mentor to grow and develop 

them to be successful in their roles. You will be responsible for leading change and 

inspiring your team every day.

• Customer focused: Our customers are changing the world, and it is your responsibility 

to exceed their expectations of what a service experience should be. We expect you to 

exude energy and enthusiasm not only by going above and beyond for our existing 

customers, but also when engaging with new customers. You will actively monitor 

customer service trends to make necessary improvements, and assist the team in 

developing appropriate standards and processes to continuously elevate the overall 

service experience. The ideal candidate is solution oriented, demonstrating a high 

ability to identify root cause of problems and develop solutions when faced with 

adversity.

• Operational excellence: As a Service Manager, you must understand and own every 

aspect of your service center’s performance. You will be responsible for driving 

continuous improvements to facilitate exceptional team output and customer service 

by partnering closely with other teams on strategic execution and vehicle readiness. 

We expect you to champion safety, efficiency, quality, and overall excellence in all of 

your actions and decisions. You may also be involved with business expansion, 

opening and managing new service centers as the business requires, working closely 

with the Area or Country Manager.

• Financials: Service Managers are expected to understand our business, know their 

numbers and lead the center’s daily operations to achieve specific goals in quality, 

productivity, customer satisfaction and profitability.

Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You 

must have a passion for our mission, our people, and our customers. Technical acumen is 

required – you must develop a knowledge of all Tesla products, as well as Service systems, 

processes, and procedures. You will have to develop a deep understanding of the operations 

and challenges of your Service Center so that you can support and inspire your team in their 

day- to- day work. Attitude and approach is everything.