Store Lead

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Summary

Job Description

Overview:

As Store Lead, a lot of responsibility will rest on your shoulders. You’ll lead the charge in every aspect of your store’s day-to-day operations and plans for future success, and you’ll be the one person ultimately accountable for setting the standard for amazing customer experiences, top-notch employee performance, managing our bicycle rental business, and budget-beating sales.

This is a job for someone who loves people, cares about making the world a better place, and knows how to run a show. It requires strong leadership skills and the ability to build up the people around you. Your goal is to run not only a successful shop, but a shop that’s awesome for your community and your customers. You will have the opportunity to change people’s lives.

Key Responsibilities:

Bicycle Service/Sales and Rental Business Management:

• Supervise and manage the bicycle rental process, ensuring the best customer experience in the world!
• Maintain and manage the fleet of rental bicycles, including regular maintenance and repairs.
• Monitor rental reservations and coordinate the availability of bicycles.
• Promote the rental service through in-store marketing, community outreach, and Store Lead guided customer rides.

Store merchandising and operations

• Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
• Monitor store supplies and ordering or purchasing additional supplies as needed.
• Manage opening and closing procedures, including cash handling and reconciliation.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.

Financial performance

• Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
• Develop and implement sales strategies to attract and retain customers.
• Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish