IN ASSOCIATE - Games Operations

1 Year ago • 1 Years + • Operations

Job Summary

Job Description

Gaming operations associate with problem-solving skills, experience in handling escalations and back-office systems, and knowledge of CRM and betting games.
Must have:
  • Gaming Operations
  • Problem Solving
  • CRM Knowledge
  • Betting Games
Good to have:
  • Database Architecture
  • MySQL & Oracle
  • Analyst Function
  • Sports Interest
Perks:
  • Annual Bonus
  • Night Shift Allowance

Job Details

Who We Are
 
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.
 
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.
 
The candidate should be an analytics-driven individual with excellent problem-solving skills and is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company.
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure in addition to that candidate is expected to be detail-oriented for financial data check with hands-on experience in back-office systems.

Responsibilities

Gaming Operations
Handling day-to-day backend operations including query resolution, content management, and escalations.
Problem Solving & Analytical Skills
BackOffice Configuration
Promotions Campaign (retention marketing- Email, PUSH), Creations and execution
Analyze the Customer Service processes and help identify areas of performance improvements.
Escalations to the Technology team.
Creating Monthly and weekly reports
Website content management including banners and comments filtering.
Prior experience into betting games
Should be flexible to work in rotational shifts and week offs including public holidays as per business requirement.
Adaptive to ambiguous environment

Requirements

Relevance Experience in monitoring games, campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelor’s degree and above in a related subject (science major) would be beneficial.
Preferably Engineers/ postgraduate in tech
Benefits

Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Interview Process

Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.
Benefits

Annual Performance Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Health and Life Insurance
IT Asset provided
5 days working
Paid leaves of 21 days (excluding 12 public holidays)
Team fun activities
Quarterly Team Outings
Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!
Highly talented, dependable co-workers in a global, multicultural organization
Our teams are small enough for you to be impactful
Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users
2. Act in the Long-Term Interests of Sporty 
3. Focus on Product Improvements & Innovation 
4. Be Responsible 
5. Preserve Integrity & Honesty 
6. Respect Confidentiality & Privacy 
7. Ensure Stability, Security & Scalability 
8. Work Hard with Passion & Pride

Interview Process

Remote 30 min Aptitude Test
Remote screening with our Talent Acquisition Team
Remote interview loop with 2x Ops Team Members (30 mins each)
Document verification
24-72 hour feedback loops throughout the process

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.
Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

Similar Jobs

Capgemini - Customer Service

Capgemini

Kolkata, West Bengal, India (On-Site)
1 Month ago
Universal Music - Creative Director- Creative Services

Universal Music

Philadelphia, Pennsylvania, United States (On-Site)
5 Months ago
Tesla - Inside Sales Advisor

Tesla

London, England, United Kingdom (On-Site)
4 Months ago
Axi - Office & Talent Coordinator

Axi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Granicus - SLED Local Enterprise Account Executive - West

Granicus

United States (Remote)
1 Month ago
Accenture - Procure to Pay Operations Assoc Manager

Accenture

Noida, Uttar Pradesh, India (On-Site)
2 Months ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Birmingham, England, United Kingdom (On-Site)
2 Months ago
WPI - Operations Manager

WPI

Worcester, Massachusetts, United States (On-Site)
1 Month ago
Tesla - Deputy Shift Supervisor / Deputy On-Duty Operations Manager (B IV)

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
GoTo Group - Area Operations Staff

GoTo Group

Banjarmasin, South Kalimantan, Indonesia (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Springer Group - Telemarketing Representative

Springer Group

Mexico City, Mexico (Hybrid)
1 Month ago
SBM Management - Cleanroom Technician

SBM Management

Chandler, Arizona, United States (On-Site)
6 Months ago
luxsoft - Contract Coordinator

luxsoft

Kyiv, Kyiv City, Ukraine (On-Site)
1 Week ago
HCL Tech - Enterprise solution architect

HCL Tech

New Jersey, United States (On-Site)
4 Weeks ago
Threat connect - Talent Sourcer

Threat connect

Cluj-Napoca, Cluj County, Romania (Remote)
3 Weeks ago
beghou consulting - Associate Consultant, Commercial Operations & Analytics

beghou consulting

New York, New York, United States (Hybrid)
1 Week ago
NinjaVan - Sort Analyst Supervisor

NinjaVan

Jakarta, Indonesia (Hybrid)
7 Months ago
NinjaVan - Junior Executive, Shipper Support Management

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
1 Year ago
Yodlee - Solutions Consulting Director

Yodlee

Raleigh, North Carolina, United States (Remote)
3 Weeks ago
Bragg - Head of Accounting

Bragg

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

Cubic corporation - Senior Security Operations Engineer

Cubic corporation

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Capgemini - Network Security Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Month ago
Capgemini - Network Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Month ago
Nagarro - Senior Engineer, Java Fullstack

Nagarro

India (Remote)
8 Months ago
London stock Exchange - Risk Technical Specialist

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Moving Walls India - Business Development Manager

Moving Walls India

New Delhi, Delhi, India (Remote)
3 Years ago
Capgemini - KYC EDD Specialist

Capgemini

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Intel  - AI Software Solutions Engineer - Embedded

Intel

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Dream Sports - Senior Manager - Product (Creator Economy)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Springer Group - SAP Consultant

Springer Group

Noida, Uttar Pradesh, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Kavalirio - Equipment Operator II

Kavalirio

Roswell, Georgia, United States (On-Site)
1 Month ago
Monolith - App Store Operations Support

Monolith

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Month ago
Tesla - Training Coordinator - Parts Operations

Tesla

Barcelona, Catalonia, Spain (On-Site)
4 Months ago
bytedance - Lemon8 Content Operation Intern

bytedance

Tokyo, Japan (On-Site)
1 Month ago
Nagarro - Staff Consultant, Admin Operations

Nagarro

(On-Site)
8 Months ago
Tesla - Operations Manager, Drive Unit and Battery Pack

Tesla

Brandenburg, Germany (On-Site)
4 Months ago
Sorare - People Operations Manager

Sorare

Paris, Île-de-France, France (Hybrid)
3 Months ago
Ethos Life - Insurance Customer Operations Associate

Ethos Life

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Xsolla - Operations Manager

Xsolla

Baku, Azerbaijan (Hybrid)
3 Weeks ago
Blinkhealth - People and Culture Partner, Pharmacy Operations

Blinkhealth

Chesterfield, Missouri, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded