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Support Network Engineer with Automation

Remote Portugal, Portugal (Remote)

Support Network Engineer with Automation

3 Weeks ago • 3 Years + • Quality Assurance

About the job

13 skills required for this role

Test your skills to join the top 1% applicants for this job

shell

jenkins

algorithms

spine

vmware

bitbucket

github

python

docker

git

linux

kvm

networking

Job Description

This role involves supporting product releases, debugging network functionalities, and automating testing processes. Responsibilities include defining and maintaining a Quality Release Gate process, running and debugging automated tests in Python, collaborating with engineering and customer teams to resolve defects, creating bug reports, and prioritizing failures. The ideal candidate will have deep knowledge of computer networking (L2/L3, TCP/IP, routing, data center networks), experience with networking vendors (Cisco, Juniper, Arista), and strong Python skills. They will work in a Docker environment and contribute to framework development when needed. The position requires excellent troubleshooting and root cause analysis skills, and the ability to work independently and proactively in a startup environment.

Must have:

Product support experience
Debugging distributed systems
Python 3 experience (6+ months)
CCNA/CCNP level networking knowledge
Experience with Cisco, Arista, or Cumulus (3+ years)
Linux, shell scripting
Troubleshooting and root cause analysis
Independent work and proactiveness

Good to have:

Process definition experience
EVPN + VXLAN
RESTful API programming
Virtualization/containerization technologies
Experience with other Network OS (NXOS, EOS, Cumulus)
Test framework development

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Project description

About the Project: Our client is looking for Product Release Support Engineers with Networking and Test Automation skillset, for the Team which is currently defining and maintaining the Quality Release Gate for our Customer. This Team has the ownership to define the process, debug all aspects of the Products' functionality in its release cycle and work closely together with our Test and Framework Development Team to identify root causes, raise issues accordingly to feature or test developers and triage problems. This team also collaborates closely with the Customer's Developer Team on feature issues and thus reduce the number of flaws in the Product. The Customer relies on us to keep a healthy and real PASS rate of the tests in order to maintain a high performance product and demonstrable quality metrics (Quality Gate). The process needs to scale up to the agile release strategy of the Customer's products.

Thus, the ideal candidate has deep knowledge of computer networking, as well as automation skills necessary to understand and debug efficiently the various testing scenarios (strong preference is Python, as the framework and tests are written in Python). Prior experience with distributed systems is highly desirable.

Our current team: Our current Test and Framework Development Team is comprised of experienced Automation and Manual QA Engineers, working in an agile process of Product Lifecycle Management. This team provides close assistance to the Release Support Team.

Tools and Technologies used: Python 2.x /3.x, Atlassian Suite, VMWare, Jenkins, Bitbucket, Git, KVM/vCenter, Linux, Docker, Ixia,

Opportunities: Debug all functional aspects of the Products and Test Framework, gaining experience in a wide area of technologies and devices (Advanced Applied Python knowledge, Cisco, Juniper, Arista, Cumulus, etc.). Work in a Docker environment. Define the Quality Gate process with the help of our existing team, maintaining it and having ownership over it. Collaborate closely with our local team and with the Customer's team. Contribute to automated testcase development and framework development when the QG is GREEN and/or workload need is low (e.g. between release-end - release-start) - to keep a flexible, challenging work content and thus keep people motivation levels high, as well as work efficiency.

Responsibilities

Contribute to the quality strategy of the products by developing and maintaining the new Quality Release Gate process

Run and debug automated integration and system tests in Python

Work closely with the engineering team to isolate and resolve defects in a timely manner

Work closely with our local team to debug framework and test related issues

Create bug reports when issues arise and track them through completion.

Triage failures per severity and prioritize as necessary.

Contribute to automation and framework development when needed.

Skills

Must have

Demonstrated experience in product support and/or product release support processes

Good Experience in testing / debugging issues for highly scalable, distributed systems and data center products

Demonstrable experience in Python

3-6 months

Very good (CCNA/CCNP level) knowledge of computer networking: L2/L3 network protocols, Ethernet, TCP/IP, switching/routing algorithms, data center networks, BGP

Hands-on experience with at least one of the following vendors' products for 3 years minimum: Cisco IOS/NXOS, Arista, Cumulus.

Atlassian or equivalent suite

Good knowledge of GNU/Linux operating systems, shell scripting and command line tools

Very good troubleshooting and root cause analysis skills

Ability to define independently priorities, objectives, and tasks. Proactive and self-starter personality. Able to work in a startup Customer environment. Motivated and top-performer.

Nice to have

Previous experience with process definition

EVPN + VXLAN

Experience with RESTful APIs programming and related technologies

Familiar with virtualization/containerization technologies

Familiarity with multiple Network Operating Systems such as Cisco NXOS, Arista EOS, Cumulus Linux, OpenSwitch, SONiC

Previous experiences on writing tools or frameworks to facilitate product testing

Hands-on :

Spine-leaf datacenter architectures, BGP (Border Gateway Protocol), OSPF (Open Shortest Path First), Automation, Juniper, Cisco Switches/Routers, Arista, Automation QA, VMware vCenter, VPN technologies (eVPN), VxLAN,

Other

Languages

English: B2 Upper Intermediate

Seniority

Regular

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About The Company

Luxoft

1214 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.