Team Leader, Fraud Risk

1 Week ago • 3 Years +

Job Summary

Job Description

The Team Leader, Fraud Risk is responsible for managing the risk control complaint handling team, including task allocation and performance evaluation to improve team efficiency and service quality. They will handle high-complexity user risk control complaints, especially those involving cross-departmental collaboration, and take ultimate decision-making responsibility. The role involves optimizing the risk control complaint handling process, developing operational standards, and ensuring account security. Collaboration with technical, customer service, and legal teams is crucial for rapid issue resolution. Regular data analysis and reporting to senior management are also required, always prioritizing user and platform security.

Must have:

3+ years of experience in risk control or customer service
1+ year of team management experience
Familiarity with risk control systems and data analysis
Excellent communication and coordination skills
High level of risk awareness and responsibility

Good to have:

Bachelor's degree in relevant fields
Proficiency in English

Perks:

Competitive remuneration package (Base salary + KPI allowance + Shift allowance)
Weekly work meal allowance
Transport allowance
Training & wellness benefits
Health & dental coverage
Excellent prospects for growth and promotion
Employee engagement and recognition program
Multinational working environment

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

data-analytics

communication

account-management

team-management

Job Details

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing:

Responsible for the daily management of the risk control complaint handling team, including task allocation, performance evaluation, and team building, to improve overall team efficiency and service quality.
Handle high-complexity user risk control complaints, especially complex cases involving cross-departmental collaboration, and take ultimate decision-making responsibility.
Continuously optimize the risk control complaint handling process, develop and improve operational standards, reduce the risk of operational errors, and ensure account security.
Maintain close collaboration with technical teams, customer service teams, legal teams, and other departments to drive rapid resolution of complex issues.
Regularly organize team work data, analyze key metrics such as complaint types, resolution rates, and response times, and report progress to senior management.
Ensure the team always prioritizes the security of users and the platform, strictly adhering to the company's risk control policies and legal regulations.

What We Look For In You:

Bachelor's degree or above, with preference given to majors in computer science, information security, finance, management, or related fields.
At least 3 years of experience in risk control, customer service, or related fields, including 1 year of team management experience.
Familiar with risk control systems, account management processes, and permission management mechanisms, with strong data analysis skills.
Excellent communication and coordination skills, as well as decision-making abilities, capable of making quick judgments in high-pressure environments.
High level of risk awareness and responsibility, with the ability to prioritize the security of users and the platform.
Proficiency in English is preferred

Why Join Us?

Competitive remuneration package (Base salary + KPI allowance + Shift allowance)
Weekly work meal allowance
Transport allowance
Training & wellness benefits per annum
Health & dental coverage
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition and appreciation program.
Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Hybrid work environment available as part of our flexible working approach.

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