Technical Account Manager

1 Day ago • All levels

Job Summary

Job Description

The Technical Account Manager at Veeam is responsible for planning, architecting, coordinating, and managing professional services engagements. They focus on architecting and project management of availability solutions, including data protection and monitoring. This role requires expertise in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. The role involves providing input for proposals, supporting implementation services, providing project guidance, assisting with solution design and post-installation issues, creating documentation, delivering knowledge transfer, and analyzing environments. Overnight travel may be required.
Must have:
  • VMware VCP, Microsoft MCSE or equivalent experience
  • Prince 2, ITIL, PMP, or equivalent experience
  • Bachelor’s Degree in technology or equivalent
  • Hands-on experience with Veeam’s Core products
  • Proven Consulting and Project Management experience
  • Excellent communication and relationship-building skills
  • Experience with virtualization technologies like VMware and Hyper-V
  • Experience with disruptive storage systems and technologies
  • Hands-on experience with networking protocols and equipment
  • Experience with traditional storage and backup architectures
  • Hands-on experience with Enterprise applications
  • Experience with Data Management, Data Protection, Data Analytics
  • Experience with Data Center, Business Continuity and Operating Systems
  • Experience successfully managing multiple simultaneous projects and accounts
  • Working knowledge of Cloud technologies, capabilities, and protocols
  • Business proficient in Italian and English
Perks:
  • Modern, energetic working environment
  • Opportunities for professional growth and promotion
  • Salary ranges depending on skills and expertise
  • Flexible working hours

Job Details

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.


 

Currently, we are looking for a Technical Account Manager. The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.  

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization. 

Location: Based in Rome (Work from Home combined with face-to-face customer visits)

Your tasks will include:

  • Provide input to the writing of proposals and Statements of Work 

  • Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables 

  • Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) 

  • Assist with assessment and design of solutions as well as post-installation issues

  • Assist with Veeam Software solution implementation effort estimation 

  • Create white papers, solutions guides, best practices, custom documentation, etc. 

  • Deliver onsite knowledge transfer on Veeam Software solutions

  • Document configuration and completed activities 

  • Analyse installed environments and guide optimal Veeam Software configurations 

  • Facilitate communication between client and Veeam support 

  • Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions 

  • Provide input for improvement of process and documentation 

  • Overnight travel to meet company goals and objectives 

What we expect from you: 

  • VMware VCP, Microsoft MCSE or equivalent experience 

  • Prince 2, ITIL, PMP,  or equivalent experience 

  • Bachelor’s Degree in technology required (A combination of education and experience will be considered) 

  • Hands-on experience with Veeam’s Core products 

  • Proven Consulting and Project Management  experience 

  • Excellent communication, interpersonal and relationship-building skills 

  • Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V 

  • Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) 

  • Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) 

  • Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) 

  • Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) 

  • Experience with Data Management, Data Protection, Data Analytics 

  • Extensive experience with Data Center, Business Continuity and Operating Systems 

  • Experience successfully managing multiple simultaneous projects and accounts 

  • Working knowledge of Cloud technologies, capabilities, and protocols 

  • Business proficient in Italian and English 

We offer : 

  • Modern, energetic working environment 

  • Opportunities for professional growth and promotion 

  • Salary ranges depending on skills and expertise 

  • Flexible working hours 

Please note: If the applicant is permanently located outside of Italy, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Italy. #LI-JK1


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


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