Work closely with business units and technical teams to clarify requests and track task progress;
Monitor Grafana boards to assess system performance and detect potential issues;
Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
Record incidents in JSM/Jira in compliance with established workflows;
Handle support tickets, ensuring they are updated regularly and resolved promptly;
Escalate incidents when required, adhering to internal protocols;
Draft and deliver notifications about scheduled or unscheduled technical activities.
Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;
Proficiency in Atlassian Jira (ticket management);
Experience with CRM or similar systems;
Familiarity with Rancher;
Understanding of the Pingdom service;
Experience as a QA will be a plus;
Process understanding of logging, managing, resolving incidents (incident management), and escalation procedures;
Excellent communication skills;
Teamwork skills with the ability to work independently within their area of responsibility;
Analytical thinking and a proactive approach to problem-solving.
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Get notifed when new similar jobs are uploaded
Get notified when new jobs are added by Growe