Technical Support Engineer

31 Minutes ago • 1-3 Years • Research & Development • Administrative

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and resolve customer technical issues. You'll collaborate across teams, leverage troubleshooting tools, and participate in building peer communities, sharing your knowledge. The role involves identifying product defects and escalating them for resolution, contributing to product improvements. This hybrid position allows for up to 50% remote work. You'll develop your problem-solving, collaboration, and research skills, accelerating career growth and enhancing technical proficiency. The role requires fluent English communication (reading, writing, and speaking).
Must have:
  • Resolve customer technical issues
  • Collaborate across teams
  • Leverage troubleshooting tools
  • Bachelor's degree in CS/IT or related field OR 3+ years experience
  • Fluent in English

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Similar Jobs

Nagarro - Principal Engineer, Java Fullstack

Nagarro

India (Remote)
6 Months ago
USE Insider - Solutions Architect - Chile

USE Insider

Chile Chico, Aysén, Chile (Hybrid)
6 Months ago
N-iX - Middle .NET Fullstack Engineer

N-iX

Poland (Remote)
1 Week ago
Canva - Staff Frontend Engineer - Apps API Platform

Canva

Auckland, Auckland, New Zealand (Remote)
1 Month ago
Google - Software Engineer III, Commercial App Solutions, Chrome OS

Google

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Week ago
NVIDIA - Senior Board Design Hardware Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
NVIDIA - Senior Emulation Power Engineer

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
NVIDIA - Silicon Power Engineer

NVIDIA

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Google - Software Engineering Manager, Android GPU Driver Quality

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

4ThePlayer - REMOTE Junior Backend JavaScript Developer

4ThePlayer

(Remote)
1 Week ago
Assystems - Full Stack React and Java Developer

Assystems

Gurugram, Haryana, India (On-Site)
6 Months ago
Scopely - Senior Server Engineer (Platform)

Scopely

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
Canva - Senior Frontend Engineer - Help Content and Findability

Canva

Sydney, New South Wales, Australia (Remote)
1 Month ago
Google - Senior Full-Stack UX Engineer, Google Ads

Google

New York, New York, United States (On-Site)
1 Week ago
Microsoft - Technical Support Engineering IC3

Microsoft

Amman, Amman Governorate, Jordan (Hybrid)
1 Week ago
Universal Music - Full Stack Engineer

Universal Music

Alabama, United States (Remote)
1 Week ago
Next Level Business Services - ServiceNow Architect

Next Level Business Services

Cupertino, California, United States (On-Site)
6 Months ago
N-iX - Senior React Engineer

N-iX

Poland (Hybrid)
1 Week ago
Monks - Full Stack Developer

Monks

Noida, Uttar Pradesh, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Axinous - Account Executive - Risk Management

Axinous

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Zinnia - Senior Software Engineer I - Calculation Services, India

Zinnia

Gurugram, Haryana, India (On-Site)
5 Months ago
Lakshya Digital - VFX Artist

Lakshya Digital

Maharashtra, India (On-Site)
1 Month ago
Sporty Group - Game Artist/Visualiser

Sporty Group

India (Remote)
1 Month ago
Nagarro - Associate Principal Engineer, .Net Fullstack

Nagarro

Gurugram, Haryana, India (On-Site)
6 Months ago
Warner Bros Games - Analyst, Procure to Pay

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
6 Days ago
PwC - IN-Manager-PLS-Health  Industries-Advisory-Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Microsoft - ROP - Software Engineer II

Microsoft

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Maersk Careers - Software Engineer- BRIM CI

Maersk Careers

Bengaluru, Karnataka, India (On-Site)
196 Years ago
Quizizz - Engineering Manager

Quizizz

Bengaluru, Karnataka, India (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

Research & Development Jobs

SmileGate - AI Voice Model Developer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Google - Staff Research Scientist

Google

Goleta, California, United States (On-Site)
1 Week ago
NVIDIA - Senior Software Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago
NVIDIA - Senior VLSI Integration Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
2 Months ago
NVIDIA - Senior Software Verification Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
ByteDance - Senior Site Reliability Engineer, ML System

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
Regent Craft - Embedded Software Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
6 Months ago
Google - Chip Infrastructure Engineer, SoC CAD

Google

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
1 Week ago
Rivos - Member of Technical Staff (91839)

Rivos

Santa Clara, California, United States (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

Hyderabad, Telangana, India (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

Redmond, Washington, United States (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Sydney, New South Wales, Australia (Remote)

Belgrade, Serbia (On-Site)

Redmond, Washington, United States (On-Site)

Santa Clara, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug