UX Researcher

1 Month ago • 8-10 Years • Product Design

Job Summary

Job Description

Character.AI seeks a UX Researcher to partner with the Product team, collaborating with cross-functional teams to identify research questions around user and creator needs. The role involves designing and executing primary research (usability testing, interviews, surveys, etc.), analyzing data, and communicating findings to stakeholders. Responsibilities include identifying research gaps, scaling the research practice, championing best practices, and mentoring other researchers. The ideal candidate has 8+ years of experience leading user research, preferably in a senior role for a large consumer product, and experience with various research methodologies and tools. Experience with social media or consumer app UX research and statistical analysis is essential.
Must have:
  • 8+ years leading user research
  • Experience with qualitative & quantitative methods
  • Data analysis & actionable recommendations
  • Excellent communication skills
  • Social media/consumer app research experience
  • SQL, STATA, SPSS, R or equivalent coding experience
  • Statistical analysis (regression, ANOVA, T-Tests)
Good to have:
  • Advanced degree in human behavior field
  • Experience with AI, AR, VR, blockchain, or robotics research
  • Experience scaling a consumer app in a high-growth startup
  • Figma or similar design tools proficiency

Job Details

We are seeking a UX Researcher to serve as the key partner for the Character.AI Product team. This role will collaborate with cross-functional teams and stakeholders to help identify critical research questions around user and creator needs. The UX Researcher will help further our knowledge of user and creator experiences and focus on identifying research needs and gaps. You will help Character.AI Product teams to develop and implement solutions for scaling our ever growing and dynamic research practice.

Responsibilities:

  • Partner with product and business stakeholders to identify and prioritize research topics in a rapidly-changing environment.

  • Proactively identify research needs and gaps, and implement solutions that scale our UX research practice with velocity and impact.

  • Design and execute end-to-end custom primary research using a wide variety of qualitative and quantitative methods, including: usability testing, concept testing, in-depth interviews, focus groups, ethnography, surveys, log analysis, fieldwork.

  • Analyze research data and translate findings into actionable recommendations that influence product strategy and design decisions.

  • Communicate research findings in a clear and compelling manner to a variety of audiences, including stakeholders and executives, using reports, presentations, and visualizations.

  • Champion user research best practices, establishing robust processes and methodological toolkits for the team.

  • Help to establish a user-centered design culture, advocating for the user and building a culture that prioritizes human-centric design principles.

  • Mentor and guide other researchers and cross-functional partners in research methods.

Qualifications:

  • Bachelor’s degree with 10+ years’ of relevant experience in user experience, applied research and/or product research and development or an advanced degree with 8+ years of relevant experience.

  • 7+ years of experience leading user research, preferably in a senior or lead role for a large consumer product area with many stakeholders.

  • Comfort with ambiguity and solving problems without an established process to follow.

  • Experience conducting UX research for a social media or consumer app.

  • Experience with usertesting.com & unmoderated testing.

  • Experience coding with SQL, STATA, SPSS, R, or equivalent.

  • Experience applying statistical analysis methods such as regressions, ANOVA, and T-Tests, and the ability to summarize and explain those results for non-technical audiences.

  • Proficient in relevant design and research tools, including:

    • Figma (or similar design/prototyping tools)

    • User testing platform tools

    • Research repository tools

Preferred Qualifications:

  • Advanced degree in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, or Information Science.

  • Experience researching advanced technologies, such as artificial intelligence, augmented reality, virtual reality, blockchain, or robotics.

  • Experience scaling a consumer app audience in a high growth startup environment.

About Character.AI

Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.


In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.


Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.

Compensation Range: $150K - $250K

Similar Jobs

Anchor Point Studios - Senior Concept Artist

Anchor Point Studios

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Oculus VR - Senior Narrative Systems Designer

Oculus VR

San Mateo, California, United States (Remote)
4 Weeks ago
NVIDIA - System Software Engineer Intern - Autonomous Vehicles - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Joyride Games - UI/UX Designer

Joyride Games

India (Remote)
1 Year ago
Ubisoft - Technical Cinematic Designer

Ubisoft

Bordeaux, Nouvelle-Aquitaine, France (On-Site)
1 Month ago
Fairmatic - Head of Product Design

Fairmatic

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
6 Months ago
The Walt Disney Company - Senior Interior Designer

The Walt Disney Company

Hong Kong (On-Site)
5 Months ago
Match Group - Sr. Product Manager, Safety Experience

Match Group

Palo Alto, California, United States (Hybrid)
5 Months ago
Voodoo - Product Designer - Wizz

Voodoo

Paris, Île-de-France, France (Hybrid)
6 Months ago
Patreon - Engineering Manager

Patreon

New York, New York, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Skydio - Flight Test Operator - Flight Core and Hardware Validation

Skydio

San Mateo, California, United States (On-Site)
8 Months ago
Climax Studios - Environment Artist

Climax Studios

England, United Kingdom (On-Site)
4 Weeks ago
Umanaia - Responsable technique / Technical Lead

Umanaia

Montreal, Quebec, Canada (On-Site)
9 Months ago
Bongfish - Senior Gameplay Programmer (m/f/d)

Bongfish

Graz, Styria, Austria (On-Site)
8 Months ago
Starkflow - AI/ML Developer

Starkflow

India (On-Site)
1 Month ago
Ubisoft - Quest Director

Ubisoft

Bordeaux, Nouvelle-Aquitaine, France (On-Site)
2 Months ago
Workco - Design Director

Workco

Brazil (Remote)
2 Months ago
CloudHire - UI UX Developer

CloudHire

Karnataka, India (Remote)
4 Weeks ago
Bethesda - Creature Animator

Bethesda

Rockville, Maryland, United States (On-Site)
3 Weeks ago
CloudHire - UI/UX Designer

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Menlo Park, California, United States

Rackspace Technology - Program Director

Rackspace Technology

United States (Remote)
2 Months ago
Samsung Semiconductor - Staff Engineer, Formal Verification

Samsung Semiconductor

San Jose, California, United States (Hybrid)
4 Weeks ago
SciPlay - Senior Software Engineer

SciPlay

Cedar Falls, Iowa, United States (Hybrid)
3 Months ago
Netflix - Data Engineer (L5) - Games

Netflix

Los Gatos, California, United States (On-Site)
5 Months ago
Crunchyroll - Global Brand Marketing Director

Crunchyroll

Culver City, California, United States (Hybrid)
1 Month ago
Life church - Associate Host Team Pastor

Life church

United States (On-Site)
6 Months ago
Next Level Business Services - UI Developer

Next Level Business Services

Detroit, Michigan, United States (On-Site)
5 Months ago
DraftKings - Operations Associate

DraftKings

Portland, Oregon, United States (On-Site)
3 Months ago
Trek - Seasonal Sales Associate

Trek

Rhode Island, United States (On-Site)
2 Months ago
Netflix - Machine Learning Engineer

Netflix

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Product Design Jobs

LeoVegas - Product Designer UX/UI

LeoVegas

Jersey City, New Jersey, United States (On-Site)
4 Months ago
Dream Sports - Product Manager (Verifications)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Match Group - Product Design Manager, Design Systems and Accessibility

Match Group

Palo Alto, California, United States (Hybrid)
5 Months ago
Flying Wild Hog - Lead User Researcher

Flying Wild Hog

Poland (Remote)
1 Month ago
Netflix - Senior Product Designer, Design Systems

Netflix

United States (Remote)
2 Months ago
Dream Sports - Product Manager (Platform)

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
PikPok - Senior Researcher

PikPok

Wellington, Wellington, New Zealand (On-Site)
4 Weeks ago
ATF Labs - UI /UX designer

ATF Labs

Gurugram, Haryana, India (On-Site)
6 Months ago
Playtika - UI/UX Designer

Playtika

Israel (On-Site)
5 Months ago
Scale AI - Head of Product Design

Scale AI

San Francisco, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Character is one of the world's leading personal AI platforms. Founded in 2021 by AI pioneers Noam Shazeer and Daniel De Freitas, Character is a full-stack AI company with a globally scaled direct-to-consumer platform. 

Menlo Park, California, United States (Remote)

San Francisco, California, United States (On-Site)

Menlo Park, California, United States (On-Site)

Menlo Park, California, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

New York, New York, United States (On-Site)

Menlo Park, California, United States (On-Site)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Character.AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug