Analyst, Operational Support

The Analyst will be accountable for the execution of specific operational tasks for delivery and recovery, supporting day to day operations and changes in the Group’s operational infrastructure service.

Role Responsibilities & Key Accountabilities:

• Defines and implement tasks and plan in scope for operations support, change or recovery.
• Ensure compliance with the Incident management processes and provide effective incident management and timely resolution of the incident
• Deliver a high level of technical expertise and support and ensure compliance to all technical/data protection policies.
• Handle major incidents agreed as per severity level ensuring the smooth transition from Incident to Problem Management
• Provide input into the problem management process and own actions as a result of the process
• Ensure timely and accurate client communications during an incident. - Identify & pursue opportunities for continuous progress
• Follows ITSM processes and overall execution framework to maintain SLA and SLO
• Chips into technical exchanges with internal team members and product owners during incident or solution definition
• Interacts with other teams and their domain guides to handle technical interactions related to service or function.

Qualifications & Experience:

• Bachelor’s degree or equivalent experience in an IT related field
• Some Experience of Operation support and delivery following ITSM processes.
• Shown expertise in relevant operation technology - ITIL certification is desirable

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.