Area Parts Supervisor

3 Months ago • 6-8 Years • Operations

Job Summary

Job Description

The Area Parts Supervisor at Tesla plays a critical role in service operations, supporting technicians and customers. As a brand ambassador, this role involves managing a team of Parts Advisors in the West of France, requiring frequent travel. Responsibilities include achieving key performance indicators (KPIs) related to customer satisfaction, productivity, and cost savings; conducting performance monitoring, providing coaching and feedback; ensuring parts standards and procedures are up-to-date; managing escalations; overseeing inventory management; partnering with service managers; and liaising with internal teams. The ideal candidate possesses leadership experience in a customer-facing environment, ideally with warehouse or logistics experience. Strong communication, problem-solving, and analytical skills are essential.
Must have:
  • Lead and motivate a team
  • Manage parts inventory
  • Achieve KPIs (customer satisfaction, productivity)
  • Excellent communication skills
  • Problem-solving and analytical skills
  • Experience in customer-facing roles
  • Fluent in English and French
  • Valid driver's license
Good to have:
  • Warehouse or logistics experience

Job Details

What to Expect

Our Parts team plays a critical role in the service operations, offering fundamental support to both Technicians and customers. Together they constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

Parts Supervisors are the front-line leaders of our parts operation. They act as brand ambassadors, delivering exceptional experiences to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

We hire leaders who want to run a service parts business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our parts Supervisors consistently deliver excellent results across both people's leadership and business operations. 

You will be managing a team of Part Advisors based in West of France. This role will require frequent travel to these service centers.

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Notre équipe des pièces détachées joue un rôle essentiel dans les opérations de service, en offrant un soutien fondamental tant aux techniciens qu'aux clients. Ensemble, ils constituent la première ligne de Tesla et agissent en tant qu'ambassadeurs de notre marque, soutenant notre mission d'accélérer la transition mondiale vers une énergie durable.

Les superviseurs des équipes pièces détachées sont les leaders opérationnels de première ligne de notre activité. Ils agissent en tant qu’ambassadeurs de la marque, offrant des expériences exceptionnelles aux clients, gérant les opérations quotidiennes et développant de manière proactive les membres de leur équipe pour qu’ils atteignent leur plein potentiel.

Vous serez responsable de la gestion d'une équipe de conseillers pièces basée dans l'ouest de la France. Ce poste nécessitera des déplacements fréquents vers ces centres de service.

What You’ll Do
  • Supports Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, profitability, and cost savings.
  • Monitor performance consistently and be responsible for quality within your team, motivate, lead, and inspire the team in continuous improvements and efficiencies. Support from other locations is required.
  • Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development training and any personnel cases. Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
  • Ensure that parts standards and available procedures are up-to-date, accurate and that all work is compliant
  • Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
  • Accountable for end-to-end completeness of inventory from, from receiving to fulfillment and invoicing/consumption. Partner closely with the service manager to guarantee we service our customers’ cars efficiently and seamlessly, ensuring parts are available and escalations process are properly followed.
  • Liaise daily with internal teams within the Service Centre including Service & Delivery and local Senior Management
  • Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issue

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  • Soutenir une équipes de pièces détachées dans l’atteinte des indicateurs de performance clés (KPI), notamment la satisfaction client, la productivité, la rentabilité et les économies de coûts.
  • Monitorer les performances de manière continue, assurer la qualité au sein de l’équipe et motiver, encadrer et inspirer les membres à s’améliorer constamment et à gagner en efficacité.
  • Mener des entretiens individuels réguliers et des sessions de feedback avec les membres de l’équipe, en fournissant des conseils constructifs et clairs, en suivant les formations au développement et en traitant les éventuels cas liés au personnel.
  • Identifier les obstacles opérationnels et s’assurer que chaque membre de l’équipe dispose des outils et des formations nécessaires pour remplir son rôle avec succès.
  • Garantir que les normes relatives aux pièces et les procédures disponibles sont à jour, exactes et conformes à la réglementation.
  • Gérer les escalades complexes avec l’équipe, en résolvant les situations délicates et en désamorçant les conversations difficiles sur tous les canaux de communication.
  • Être responsable de la gestion complète des stocks, de la réception à la réalisation, en passant par la facturation. Collaborer étroitement avec le·la responsable du service pour garantir une prise en charge efficace des véhicules des clients, en veillant à la disponibilité des pièces et au respect des processus d’escalade.
  • Communiquer quotidiennement avec les équipes internes du centre de service, y compris les équipes Service & Delivery.
  • Enregistrer avec précision les transactions et les données relatives aux pièces dans le système, en maintenant une grande attention aux détails et en signalant toute anomalie.
What You’ll Bring
  • Experience as a Lead Service or Parts Advisor, in a customer facing industry.
  • Experience in warehousing or logistics is desirable.
  • Proven ability to lead by example and be innovative with processes and efficiencies. 
  • Ability to lead and motivate a team, to engage and facilitate others to achieve and succeed.
  • Analytical ability to understand and impact key performance indicators.
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened.
  • A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with.
  •  Ability to adopt and adapt quickly to new technology and systems.
  • Able to communicate, read, and write effectively in the English language, and French.
  • Must have and continue to maintain a valid driving license and safe driving record.
  • Ability to travel in the country.

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  • Expérience en tant que superviseur service ou pièces détachées dans un secteur en contact direct avec la clientèle.
  • Une expérience dans le domaine de la logistique est un atout.
  • Capacité démontrée à diriger par l’exemple et à innover dans les processus et les gains d’efficacité.
  • Aptitude à diriger et motiver une équipe, à engager et à encourager les autres pour atteindre et dépasser les objectifs.
  • Compétences analytiques pour comprendre et influencer les indicateurs de performance clés (KPI).
  • Capacité à résoudre les problèmes lorsqu’ils se présentent, tout en comprenant leurs causes et origines.
  • Approche calme et réfléchie avec d’excellentes compétences en communication et une capacité d’adaptation en fonction des interlocuteurs.
  • Faculté à adopter et s’adapter rapidement à de nouvelles technologies et systèmes.
  • Capacité à communiquer, lire et écrire efficacement en anglais et en français.
  • Possession d’un permis de conduire valide avec un bon dossier de conduite, à maintenir.
  • Disponibilité pour voyager en France.

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